Customer Service Representative

4 days ago

Shelbyville, United States Revolution Full time

Overview:

The perks of working here

Were committed to providing our employees with meaningful benefits and real opportunities.

  • Competitive Pay
  • Good Benefits including:
    • Medical
    • Dental (with orthodontic)
    • Disability
    • Vision
    • Life insurance
    • 401K with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Growth opportunities in a stable and safe work environment
  • Collaborative and positive team culture
Responsibilities:

Revolution is now hiring for a Customer Service Representative to join its dynamic team. The successful candidate will contribute to a collaborative and motivating work environment and address customer issues/concerns. This position does require being on-site Monday-Friday.

  • Handle inbound calls, emails, and faxes from various sources, including customers, sales representatives, and brokers.
  • Follow customer service procedures, policies, and standards and assist in identifying and cataloging new processes.
  • Collaborate with appropriate parties and business units to identify the drivers leading to business success.
  • Handle transactions with a high level of accuracy.
  • Interpret and apply systems knowledge and tools to manage customer requests.
  • Demonstrate knowledge of product/service features used in customers business.
  • Maintain accurate records and document all customer service activities and discussions.
  • Consistently deliver a comprehensive, positive service experience to customers.
  • Build sustainable relationships with internal and external customers.


Qualifications:
  • Associates degree and/or equivalent business-related experience preferred.
  • Experience in Customer Service in a manufacturing environment preferred.
  • Excellent collaboration and communication skills.
  • Excellent customer care and focus; ability to effectively assess customers needs and provide answers, troubleshooting assistance, or resolutions.
  • Honest, optimistic, and a team player.
  • Pragmatic and action-oriented with the ability to adapt quickly to changing business conditions and priorities.
  • Proficient computer skills in MS Office Suite with working knowledge of customer service software, databases, and tools.
  • Able to multitask, prioritize and manage time efficiently.
  • Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment.
  • Demonstrated focus on a positive customer experience and exceeding customer expectations.
  • High level of integrity and ethics.

About Revolution
Its time to redefine possible. At Revolution, we exist to empower businesses and consumers to contribute to a better future through sustainable loop plastic solutions. Our unique, circular approach results in sustainable products and services that effectively meet the needs of businesses today, while helping prepare them for tomorrow. And were just getting started. Learn more at revolutioncompany.com.

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

#customerservice #manager #leadership #crm #manufacturing #plastics #customer #service #policiesandprocedures #business #support

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