Member Experience Representative

3 weeks ago


Los Angeles, United States First Entertainment Credit Union Full time
Overview

First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels. The ideal candidate should be knowledgeable in all areas within the credit union, well versed in digital self-services such as online banking, BillPay, Zelle, and chats. The Member Experience Representative will focus on building relationships with members and identifying opportunities to refer credit union products and services.

This is a hybrid position reporting to the Assistant Manager, Member Experience Center and is located at our headquarters in Hollywood, CA. The minimum and maximum salary range for this position is $23.96 to $35.94 in California. The target starting good-faith hourly rate is between $23.96 and $29.95.

Responsibilities

•Build relationships with members and identify opportunities to refer credit union products and services.

•Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.

•Assist members with inquiries regarding their accounts, products, and services, and navigating through online banking and other digital services.

•Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.

•Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.

•Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.

•Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.

•Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.

•Perform other duties as assigned.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

•High school graduate or equivalent. Work-related experience or related college degree preferred.

•A minimum of two years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.

•In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

•Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.

•Effective communication skills across all levels of audience.

•Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Episys).

  • Los Angeles, California, United States Age Bold Full time

    Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain and disability, and increase physical activity levels. Innovative Medicare health plans and provider groups rely on Bold to deliver engaging, clinically sound exercise programs that...


  • Los Angeles, United States Dover Federal Credit Union Full time

    Job Type Full-time Description The primary function of this position is to deliver Legendary Service by projecting a positive image as a Member Experience Manager of Dover Federal Credit Union by administering, team members directing, and guiding branch operations. Ensures that established policies and procedures are followed. Coaches, develops, and trains...


  • Los Angeles, United States Planet Fitness Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer...


  • Los Angeles, United States Village Workspaces Full time

    Village Workspaces is a creative and flexible workspace located in Los Angeles, CA. Designed to meet the diverse needs of micro businesses, freelancers, entrepreneurs, and professionals, our technologically advanced workspace offers modern individual offices, vibrant co-working spaces, virtual offices, meeting rooms, and event spaces. With locations in Santa...


  • Los Angeles, United States Supreme Fitness Group Full time

    *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...


  • Los Angeles, United States The Young Turks Full time

    **** **Part-Time Member Service Representative** Los Angeles, CA preferred, PM PST hours required **Industry** Membership, Customer Service **Duration** Regular,Part-Time **Company Description** Summary - 30 hours per week We are looking for a dedicated, Customer Support Representative who will be able to provide exceptional customer support to our members....


  • Los Angeles, United States First Financial Credit Union Full time

    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...


  • Los Angeles, United States First Financial Credit Union Full time

    If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated,...


  • Los Angeles, United States ChowNow Full time

    ABOUT US: ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an...

  • Personal Banker

    5 days ago


    Los Angeles, United States SchoolsFirst FCU Full time

    We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Personal Banker (Member Service Representative II) Pay Range: $22.68 - $32.88 Scheduled Weekly Hours: 30 **What You’ll Be Doing** Provides World Class Member service to Members visiting branch/service center locations. Provides information and promotes...

  • Sales Representative

    21 hours ago


    Los Angeles, United States Stratford Davis Staffing LLC Full time

    Job DescriptionJob DescriptionPLEASE NO INTERNATIONAL CANDIDATES AT THIS TIME. WE WILL NOT SPONSOR VISA (H1-2-2b)Stratford Davis Staffing is proud to bring this opportunity to the Sales community. From Our Partner:Our company has been consecutively honored as a Top Company Culture by Entrepreneur Magazine, and consistently earns high employee ratings on...


  • Los Angeles, CA, United States Industrious Full time

    About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve...


  • Los Angeles, United States Charline Espinoza - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Account Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...


  • Los Angeles, United States NeueHouse Full time

    NeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality. NeueHouse: Home...


  • Los Angeles, United States NeueHouse Full time

    Job DescriptionJob DescriptionNeueHouse is a work and social club where creatives and though-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious...


  • Los Angeles, United States NEA Member Benefits Full time

    POSITION FUNCTION AND PURPOSEThe Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face and through other direct...


  • Los Angeles, United States NEA Member Benefits Full time

    POSITION FUNCTION AND PURPOSE The Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face and through other direct...


  • Los Angeles, United States California Credit Union Full time

    Overview: The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also...


  • Los Angeles, United States Jimmy Ramirez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewJimmy Ramirez State Farm Insurance Agent is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.ResponsibilitiesUse a...


  • Los Angeles, United States Lisa Brown - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Lisa Brown Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...