Customer Service Representative

7 days ago

Hoschton, United States Dentsply Sirona Full time

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds' leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world's most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mlndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds' largest manufacturer of professional dental technologies. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

Job Summary:

Under general supervision, the Customer Care Specialist is responsible for processing orders via phone or by way of written requests (e.g., mail, email, fax, or EDI), as well as handling and resolving customer complaints, and servicing requests or inquiries in a professional and expedient manner. Incumbent performs related work and other duties as required.

The position will adhere with all stated company polices, rules and procedures relating but not limited to Quality, Safety, Health, and Environment (SHE) which the role has responsibility.

Responsibilities:

  • Receives, researches, and answers customer inquiries and requests regarding accounts, products, repairs, pricing, promotions, terms and services offered.
  • Processes orders, including payments, handles escalated issues, tracks shipments, and invoice explanation.
  • Completes insurance preauthorization's and verifications as needed
  • Evaluates information to determine if feedback constitutes a complaint.
  • Relates relevant insurance coverage information to end user.
  • Completes triangle of communication between end user, referral source and sales representative.
  • Guides complaint resolution to ensure that proper and satisfactory closing is obtained.
  • May be responsible for reviewing, documenting, logging, maintaining and/or initiating the investigation for potentially serious complaints.
  • Processes literature and lead requests as received from customers or field force representatives.
  • Contacts new end users with relevant information about their prescription and order fulfillment.
  • Researches customer inquiries and assures satisfactory completion.
  • Tracks customer orders as requested.
  • Acknowledges customer purchase orders.
  • Interfaces in a professional manner with internal and external customers via phone, fax, email, mail, and in person.
Education:
  • High School Diploma required; Associates or bachelor's degree preferred.
Years and Type of Experience:
  • 1+ years of customer service experience analyzing and solving customer problems.
  • Proficiency in Microsoft products
  • High level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • DME (Durable Medical Equipment) customer service or billing experience a plus
Key Required Skills, Knowledge, and Capabilities:
  • Strong written and oral communication skills; polished professional image
  • High level of proficiency with MS Office, including Outlook, Excel, Word, and PowerPoint
  • Claims submittal and posting experience by both local and national insurance plans
  • Ability to maintain composure in difficult situations and relate well with others
  • Ability to solve practical problems
  • Well organized and able to communicate effectively to all levels of customers
  • Attention to detail, demonstration of initiative and creativity and a willingness and aptitude for managing new projects
  • Juggles multiple priorities with a positive attitude and the ability to solve problems independently
  • Analytical thinker and possesses the ability to seek out areas for improvement and offer solutions
  • Solid working knowledge of Excel, Access and Reporting Tools
  • Self-starter and able to work independently with little direction
  • Highly collaborative and good communication skills


Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include "Accommodation Request" in the subject.

For California (USA) Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at careers@dentsplysirona.com

  • Customer Service Representative

    4 weeks ago

    Hoschton, Georgia, United States RaceTrac Full time

    Job SummaryWe are seeking a motivated and customer-focused Customer Service Representative to join our team at RaceTrac. As a key member of our store staff, you will be responsible for providing exceptional guest service, maintaining a clean and safe shopping environment, and selling products in a high-volume convenience store outlet.Main...

  • Service Desk Specialist

    24 hours ago

    Hoschton, Georgia, United States Family Dollar Full time

    FAMILY DOLLAR IS SEEKING A CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!We are committed to delivering an exceptional customer experience, and we need talented individuals like you to help us achieve this goal.As a Customer Service Representative, you will be responsible for:Greeting customers and assisting them with their shopping needs.Operating cash...

  • Retail Experience Representative

    2 days ago

    Hoschton, Georgia, United States Family Dollar Full time

    As a Customer Service Representative at Family Dollar, you will play a vital role in delivering an exceptional customer experience.The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key responsibilities include:Providing outstanding customer service by...

  • Global Customer Support Team Member

    1 day ago

    Hoschton, Georgia, United States Dentsply Sirona Full time

    About Dentsply SironaDentsply Sirona is a leading global provider of innovative medical devices and services that improve patients' lives. Our company is headquartered in Mlndal, Sweden, and has operations in over 30 countries around the world.As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences...

  • Retail Sales Associate

    2 weeks ago

    Hoschton, Georgia, United States RaceTrac Full time

    Job OverviewAs a Retail Sales Associate at RaceTrac, you will provide exceptional customer service, maintain a clean and organized store environment, and support sales efforts to drive business growth.Key ResponsibilitiesCustomer Service:Provide prompt, efficient, and courteous service to guests, answering questions and addressing concerns in a professional...

  • Staffing Sales Representative Lawrenceville

    5 days ago

    Hoschton, United States Randstad USA Full time

    Staffing Sales Representative Lawrenceville at Randstad USA summary: As a Staffing Sales Representative at Randstad, you will sell workforce solutions and recruit candidates for client placement. Your role involves building relationships with hiring managers, identifying client workforce gaps, and marketing talent to ensure successful job placements....

  • Blood Specimen Collector and Patient Service Representative

    2 weeks ago

    Hoschton, Georgia, United States Synectics Inc Full time

    Synectics Inc is seeking a skilled Phlebotomist to join our team. This role offers a competitive salary of $65,000 - $85,000 per year.About the JobThis is an excellent opportunity for a motivated individual to work in a dynamic environment where you will be responsible for drawing quality blood samples from patients and preparing those specimens for lab...

  • Phlebotomist

    6 days ago

    Hoschton, United States Spectraforce Technologies Full time

    Job Title:Phlebotomist IILocation - 1980, Friendship Rd Ste 104, Hoschton, Georgia, United States, 30548Duration - 07 MonthsShift / Time zone: Monday, Wednesday, Thursday 8am-5pmDescription:The Patient Services Representative II PSR II represents the face of our company to patients who come in, both as part of their health routine or for insights into...

  • Phlebotomist

    2 weeks ago

    Hoschton, United States Synectics Inc Full time

    Job DescriptionJob DescriptionJob Description:The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following...

  • Seasonal Support Driver

    3 weeks ago

    HOSCHTON, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Staffing Sales Representative Lawrenceville

    17 hours ago

    Hoschton, GA, United States Randstad USA Full time

    Staffing Sales Representative Lawrenceville at Randstad USA summary: As a Staffing Sales Representative at Randstad, you will sell workforce solutions and recruit candidates for client placement. Your role involves building relationships with hiring managers, identifying client workforce gaps, and marketing talent to ensure successful job placements. With...

  • Seasonal Support Driver

    3 weeks ago

    Hoschton, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Staffing Sales Representative Lawrenceville

    6 days ago

    Hoschton, United States Randstad USA Full time

      Randstad, the world’s leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual,...

  • Staffing Sales Representative Lawrenceville

    3 days ago

    Hoschton, United States Randstad USA Careers Full time

      Randstad, the world’s leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual,...

  • Store Front Ambassador

    2 days ago

    Hoschton, Georgia, United States Family Dollar Full time

    The Store Front Ambassador plays a crucial role in creating a welcoming atmosphere for customers at Family Dollar. As a key member of our sales floor team, you will be responsible for providing exceptional service, greeting and assisting customers, and completing cash register transactions accurately and efficiently. This role offers a competitive salary of...

  • Self Storage Operations Manager

    2 days ago

    Hoschton, Georgia, United States Highline Storage Partners Full time

    Job OverviewWe are seeking a highly motivated and organized individual to join our team as a Self Storage Operations Manager. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong customer service skills.About the Job:Manage daily operations of the facility, ensuring seamless delivery of services to...

  • CDL A

    1 month ago

    hoschton, United States Koch Trucking Full time

    Job Highlights: Average annual earnings: $90K Starting pay: $0.63 - $0.65CPM based on experience Top performer earnings: $95K $3000 Sign On Additional over dimension pay Additional stop pay Home time: Out 14-21 days based on location $100 for each loaded border crossing for drivers who choose to go to Canada 60% pre-loaded, 90% no touch...

  • Koch Trucking | Koch Trucking | CDL A

    4 weeks ago

    hoschton, United States Koch Trucking Full time

    Job Highlights:Average annual earnings: $90KStarting pay: $0.63 - $0.65CPM based on experienceTop performer earnings: $95K$3000 Sign OnAdditional over dimension payAdditional stop payHome time: Out 14-21 days based on location$100 for each loaded border crossing for drivers who choose to go to Canada60% pre-loaded, 90% no touch freightAll expenses paid...

  • Dedicated Truck Driver

    4 weeks ago

    hoschton, United States Koch Trucking Full time

    Job Highlights:Average annual earnings: $90KStarting pay: $0.63 - $0.65CPM based on experienceTop performer earnings: $95K$3000 Sign OnAdditional over dimension payAdditional stop payHome time: Out 14-21 days based on location$100 for each loaded border crossing for drivers who choose to go to Canada60% pre-loaded, 90% no touch freightAll expenses paid...

  • CDL A

    4 weeks ago

    Hoschton, United States Koch Trucking Full time

    Job Highlights: Average annual earnings: $90K Starting pay: $0.63 - $0.65CPM based on experience Top performer earnings: $95K $3000 Sign On Additional over dimension pay Additional stop pay Home time: Out 14-21 days based on location $100 for each loaded border crossing for drivers who choose to go to Canada 60% pre-loaded, 90% no touch...