Customer Service Specialist

2 months ago

Knoxville, United States BHS Corrugated & Robotics Full time

BHS Corrugated North America is seeking a Customer Service Specialist - Contract Division to join our growing team in our Knoxville, TN facility

Job Description:
The Customer Service Specialist - Contract Division is responsible for coordinating all activities associated with contract support for corrugating rolls. This role serves as the main point of contact for the customer. The NICE Specialist will advocate and work with internal departments to ensure the customer's needs are understood and satisfied. This is a hybrid position requiring less than 10% travel.

Job Responsibilities:

  1. Ensure contract compliance and if necessary, may initiate corrective action.
    1. Customer providing footage data for billing purposes.
    2. Customer allowing for semiannual audits.
    3. Identify if changes outs are not aligning with contract forecast.
  2. NICE Progress Reporting
    1. Maintain quarterly reports to identify the customer's overages.
    2. Maintain quarterly reports to identify audit status.
    3. Updating any other key metrics needed to measure success of contract programs.
  3. NICE Corrugating Roll and Cassette Changes
    1. Prioritize shipments based of needs and urgency. Planned shipments should be schedule three plus months out.
    2. Prioritize with production assembly is a cassette assembly is needed. If not an urgent situation, the objective would be to not cause disruptions to planned assemblies.
  4. Perform all standard work required for our NICE contract customers.
    1. Assure all monthly and quarterly invoices are issued correctly and timely.
    2. Schedule semi-annual audits with the customer and Service department.
    3. Schedule installs and logistics with the customer and Service department.
    4. Work with Inventory Control to communicate inventory required for NICE customers.
  5. Ability to handle and process customer complaints and concerns in a professional manner.
    1. Understand and follow response process and procedures.
    2. Identify support help as required. Technical or commercial.
    3. Maintain good negotiating skills and support positive "Can-do" approach towards customer concerns.
  6. Provide VOC to BHS team. This includes concerns, expectations, and any strategic thoughts.

Job Requirements:
  • 2+ years' experience in a professional customer service or account manager role required.
  • Excellent communication skills. Verbal and written ability required. Ability to interact with all levels of customer organization.
  • Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships.
  • Excellent organizational and documentation skills required. Must be able to multitask and assure extended tasks are followed up and completed. Accurate documentation is essential to this role's success.
  • Self-directed and motivated. Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines.
  • Must have the desire and ability to learn products relevant to assigned customer base.
  • Problem solving and negotiation skills.
  • Intermediate Excel skills required.
  • Experience working with Microsoft products.
  • Ability to work at computer for 8 hours a day and ability to lift up to 20 pounds.
  • SAP

Benefits:
  • Medical, Dental, Vision Insurance
  • Company-Paid Life Insurance
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Long-Term Disability Insurance
  • Generous 6% 401(k) Match
  • Vacation / Paid Time Off
  • Tuition Reimbursement
  • Legal Assist and ID Theft
  • Employee Assistance Program

About BHS:
BHS is the world's largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.

  • Customer Service Specialist

    4 weeks ago

    Knoxville, Tennessee, United States IGT Solutions Full time

    About IGT SolutionsIGT Solutions is a next-gen customer experience (CX) company, committed to simplifying complex customer interactions while delivering a seamless experience. We provide integrated BPM, Technology and Digital Services & Solutions for clients across industries.About the RoleWe are seeking a highly skilled Customer Service Specialist to join...

  • Customer Service Specialist

    4 weeks ago

    Knoxville, Tennessee, United States Two Harbors Investment Corp Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at RoundPoint Mortgage Servicing LLC. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key...

  • Customer Service Specialist

    2 months ago

    Knoxville, United States IGT Solutions Full time

    About the Company: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the...

  • Customer Service Specialist

    2 months ago

    Knoxville, United States IGT Solutions Full time

    About the Company: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for...

  • Customer Service Specialist

    1 month ago

    Knoxville, United States IGT Solutions Full time

    About the Company: IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the...

  • Customer Service Representative

    2 months ago

    Knoxville, Tennessee, United States IGT Solutions Full time

    About IGT SolutionsIGT Solutions is a next-generation customer experience (CX) company that simplifies complex customer interactions and delivers seamless experiences. We provide integrated BPM, Technology, and Digital Services & Solutions for clients across industries.About the RoleWe are seeking a skilled Customer Service Specialist to join our team. As a...

  • Customer Service Specialist

    3 weeks ago

    Knoxville, Tennessee, United States BHS Corrugated & Robotics Full time

    Job Description: The Customer Service Specialist - Contract Division is responsible for coordinating all activities associated with contract support for corrugating rolls. This role serves as the main point of contact for the customer. The NICE Specialist will advocate and work with internal departments to ensure the customer's needs are understood and...

  • Retail Customer Service Specialist

    4 months ago

    Knoxville, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Customer Service Representative

    4 weeks ago

    Knoxville, Tennessee, United States Altar'd State Full time

    Customer Service RepresentativeAt Altar'd State, we are seeking a skilled Customer Service Representative to join our team. As a Guest Engagement Specialist, you will be responsible for:Key Responsibilities:Answering multi-line phone system calls and directing them to the appropriate departmentProviding exceptional customer service and resolving issues...

  • Customer Service Representative

    1 week ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative (Reservation / Hotel) Location: Knoxville, TN (36972) Mode: Work from Office Shift Timing: 11.00 am -8.00 pm $16-17 /hr 5 Days a week (4 days in week & 1 day in weekend) About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the...

  • Customer Service Specialist

    3 weeks ago

    Knoxville, Tennessee, United States BHS Corrugated & Robotics Full time

    Job OverviewBHS Corrugated & Robotics is seeking a highly skilled Customer Service Specialist to join our team in Knoxville, TN. This role will be responsible for coordinating all activities associated with contract support for corrugating rolls, serving as the main point of contact for customers.Key ResponsibilitiesEnsure contract compliance and initiate...

  • Customer Service Representative

    1 week ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative (Reservation / Hotel)Location: Knoxville, TN (36972)Mode: Work from OfficeShift Timing: 11.00 am -8.00 pm $16-17 /hr 5 Days a week (4 days in week & 1 day in weekend)About company:IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and...

  • Customer Service Representative

    2 days ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative (Reservation / Hotel)Location: Knoxville, TN (36972)Mode: Work from OfficeShift Timing: 11.00 am -8.00 pm Working Days: 5 Days a week (4 days in week & 1 day in weekend)About company:IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and...

  • Customer Service Representative

    1 week ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative - Bilingual (Spanish)Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs. PURPOSE OF THE ROLE The Customer Experience Specialist...

  • Customer Service Representative

    4 days ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative - Bilingual (Spanish)Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs. PURPOSE OF THE ROLE The Customer Experience Specialist...

  • Customer Service Representative

    4 weeks ago

    Knoxville, Tennessee, United States IGT Solutions Full time

    About IGT SolutionsIGT Solutions is a pioneering customer experience company that simplifies complex interactions and delivers seamless experiences. We provide integrated BPM, technology, and digital services and solutions for clients across various industries. Our mission is to define and deliver transformative experiences for global and innovative brands...

  • Customer Service Representative

    4 days ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative Location: Knoxville, TN (36972) Mode: Work from Office Job definition Disclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs. PURPOSE OF THE ROLE The Customer Experience Specialist - Flights is...

  • Customer Service Representative

    1 week ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs.PURPOSE OF THE ROLEThe Customer Experience Specialist - Flights is responsible...

  • Customer Service Representative

    4 days ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative Location: Knoxville, TN (36972)Mode: Work from OfficeJob definitionDisclaimer: the duties and responsibilities described are not comprehensive, additional tasks may be assigned. Tasks and scope of the job may change based on the business needs.PURPOSE OF THE ROLEThe Customer Experience Specialist - Flights is responsible...

  • Pest Control Service Specialist

    3 weeks ago

    Knoxville, Tennessee, United States Rentokil North America Full time

    Pest Control Service SpecialistWe are seeking a skilled Pest Control Service Specialist to join our team at Rentokil North America. As a Pest Control Service Specialist, you will be responsible for providing exceptional service to our customers, ensuring their homes and businesses are pest-free.Key Responsibilities:Building relationships with customers and...