Customer Service Representative

2 weeks ago


Bala Cynwyd, United States Graybar Full time

Make a difference.

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

Ensure every customer experience is top notch in quality

Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues

Take an active role in selling Graybar goods and services on inbound calls

Provide support on product selection and application

Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What you bring to the table:

Strong communication skills

Ability to handle a variety of customer situations with enthusiasm and tact

Some retail or counter sales experience preferred

High School education

2 year or 4 year degree preferred

Work shift and hours:

Full-time, hourly, non-exempt

Monday - Friday

8:00am - 5:00pm

Compensation Details:

The expected pay rate for this position is starting at $21.50 per hour depending on experience

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe its the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

Thats what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out whats next for you.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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