Current jobs related to Healthcare Customer Service Representative - Bala Cynwyd - Pennsylvania Medicine


  • Bala Cynwyd, United States Graybar Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Graybar, you will be the primary point of contact for customers, ensuring their satisfaction and resolving any issues in a timely and professional manner.Key Skills and QualificationsStrong communication and interpersonal skillsAbility to...


  • Bala Cynwyd, United States AFC Fitness Full time

    AFC Fitness is seeking a highly skilled and motivated individual to join our Member Services team as a Customer Service Representative.The ideal candidate will have excellent communication skills, be able to multi-task in a fast-paced environment, and possess a positive attitude.Responsibilities include greeting members at the front desk, answering phones,...


  • Bala Cynwyd, United States Empire Management Group Full time

    We are seeking a (CSR) Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply. Responsibilities: Handle customer inquiries and complaints Provide...


  • Bala Cynwyd, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...


  • Bala-Cynwyd, Pennsylvania, United States Graybar Full time

    At Graybar, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include interacting with customers on an ongoing basis, entering orders, handling requests, and providing support in a timely, professional,...


  • Bala Cynwyd, United States Graybar Full time

    Make a meaningful impact as a Customer Service Representative at Graybar. As a key contact and liaison for customers, you will ensure their total satisfaction through timely, professional, and courteous interactions. This part-time role offers flexible hours and an hourly rate starting at $20.48, depending on experience.Deliver exceptional customer...


  • Bala Cynwyd, United States Graybar Electric Company, Inc. Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Monday-Friday with flexible...


  • Bala Cynwyd, United States Empire Management Group Full time

    We are seeking a Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries and resolving technical issuesProviding product information and documentationDeveloping and maintaining a knowledge base of our products and servicesCollaborating with internal teams to ensure...


  • Bala Cynwyd, United States Graybar Full time

    At Graybar, we're seeking a skilled Customer Service Representative to join our team. As a key contact and liaison for customers, you will ensure their total satisfaction by interacting with them on an ongoing basis, entering orders, handling requests, and providing timely, professional, and courteous support.Ensure every customer experience is top-notch in...


  • Bala-Cynwyd, United States AFC Fitness Full time

    Job OverviewAFC Fitness is seeking a highly motivated and customer-focused individual to join our Member Services team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional service to our members, answering phones, and assisting with point-of-sale purchases.Key responsibilities include:Providing a positive...


  • Bala Cynwyd, United States Maxim Healthcare Service Full time

    About the JobMaxim Healthcare Services is seeking a dedicated and compassionate RN or LPN to join our team in providing high-quality patient care in the comfort of their own homes.Job SummaryThe successful candidate will be responsible for delivering patient-centered care, assessing patient needs, and developing and implementing individualized care plans....


  • Bala Cynwyd, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking an RN or LPN to assume responsibility and accountability for the application of the nursing process and the delivery of patient care. The Nurse demonstrates the ability to make clinical judgments in an effective and efficient manner under the direction of the Director of Clinical Services. Responsibilities Utilizes...


  • Bala Cynwyd, United States Maxim Healthcare Service Full time

    Nursing Opportunities at Maxim Healthcare ServicesWe are seeking an RN or LPN to join our team at Maxim Healthcare Services. As a nurse with our company, you will be responsible for providing high-quality patient care in a home healthcare setting.ResponsibilitiesAssess, plan, implement, and evaluate patient care using the nursing process.Collect and analyze...


  • Bala Cynwyd, PA , USA, United States LCB Senior Living, LLC Full time

    Job Summary:We are seeking a highly skilled and dedicated Customer Service Representative to join our team at LCB Senior Living, LLC. As a Receptionist, you will be the first point of contact for our residents, visitors, and staff, providing exceptional customer service and support.Key Responsibilities:Provide professional and courteous assistance to...


  • Bala Cynwyd, United States Pennsylvania Medicine Full time

    Job Title: Marketing Sales RepresentativePenn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Marketing Sales Representative, you will play a vital role in growing profitable revenue and building market share within Long-Term Care, Skilled Nursing, and Physician...

  • Sales Representative

    2 weeks ago


    Bala-Cynwyd, Pennsylvania, United States Millennium Surgical Corp Full time

    About Millennium Surgical CorpMillennium Surgical Corp is a leading provider of surgical instruments and medical products. We are committed to delivering high-quality products and exceptional customer service to our clients.Job DescriptionWe are seeking a highly motivated and experienced Sales Representative to join our team. As a Sales Representative, you...


  • Bala-Cynwyd, Pennsylvania, United States BMW of the Main Line Full time

    Job DescriptionBMW of the Main Line is seeking a highly motivated and results-driven Automotive Sales Client Advisor to join our team. As a Client Advisor, you will play a critical role in assisting guests through every stage of their automobile shopping and buying experience, developing life-long relationships, and driving sales...

  • Caregiver Assistant

    2 weeks ago


    Bala-Cynwyd, Pennsylvania, United States Maxim Healthcare Service Full time

    About the RoleMaxim Healthcare Services is seeking a dedicated and compassionate Personal Care Assistant to provide essential support to individuals in need of assistance with daily living activities.ResponsibilitiesAssist with activities of daily living, including personal care and hygieneProvide assistance with ambulation, as neededSupport with nutritional...


  • Bala Cynwyd, United States Kemper Full time

    About KemperKemper is a leading specialized insurer that provides a range of insurance products and services to customers across the United States. Our company is committed to delivering exceptional customer experiences and building strong relationships with our policyholders.Job SummaryWe are seeking a highly motivated and customer-focused Life Insurance...

  • Sales Representative

    4 weeks ago


    Bala-Cynwyd, Pennsylvania, United States Millennium Surgical Corp Full time

    Unlock Your Earning PotentialAre you a driven and ambitious individual looking to excel in a sales role? We're seeking a talented Sales Representative to join our team at Millennium Surgical Corp.About the Role:We're a leading provider of surgical instruments, and our sales team is responsible for building relationships with hospitals and surgery centers...

Healthcare Customer Service Representative

2 months ago


Bala Cynwyd, United States Pennsylvania Medicine Full time

Penn Medicine is committed to its mission of delivering exceptional patient care, advancing innovative research, and training the next generation of medical professionals. Working at this prestigious academic medical center means collaborating with top-tier clinical, technical, and administrative experts across various fields.

At Penn Medicine, every day presents an opportunity for breakthroughs in patient care. Our staff plays a crucial role in shaping the future of healthcare. Are you ready to contribute to this vital work?

Entity: Clinical Care Associates - Penn Primary Care and Penn Specialty Practices of Penn Medicine Medical Group

Department: CCA Float Pool (Travel Required)

Summary:

  • The Patient Services Associate (PSA) plays a key role in ensuring a patient-centered approach, supporting the delivery of high-quality healthcare, and striving to meet or exceed patient satisfaction and operational goals.
  • The PSA is responsible for managing patient arrival and departure processes, handling inquiries, coordinating appointments, updating insurance and billing information, and performing essential point-of-service tasks.
  • This role may involve working in either a physician practice or a call center environment, with potential rotation between various functions and departments.
Responsibilities:

Patient Service:
  • Actively seeks to understand and anticipate patient needs, manages service recovery efforts, and identifies opportunities to enhance the patient experience.
  • Adheres to departmental protocols by answering calls promptly, managing patient requests, and ensuring timely communication through the electronic medical record (EMR) system.
  • Schedules patient appointments by assessing the reason for the visit, following established protocols, and communicating any changes effectively.
  • Handles patient arrival and departure activities, including collecting copays, obtaining necessary signatures, and updating appointment statuses in the EMR.
  • Maintains clear communication with patients regarding wait times and potential issues.
  • Issues referrals and obtains pre-authorizations as required.
Financial:
  • Stays informed about insurance requirements and billing procedures, including knowledge of managed care plans.
  • Validates patient demographic and insurance information, ensuring accurate registration in the EMR.
  • Records financial transactions accurately to facilitate end-of-day reconciliation.
  • Proactively resolves outstanding issues and prioritizes the recovery of missing charges.
  • Orders office supplies and generates necessary reports as requested.
Other / Regulatory:
  • Ensures compliance with all relevant federal, state, and local regulations.
  • Demonstrates flexibility and adaptability to new processes and operational changes.
Access Center Responsibilities (if applicable):
  • Coordinates both clinical and administrative aspects of new patient scheduling.
  • Operates effectively within the Automated Call Distribution (ACD) environment.
  • Addresses telephone issues promptly and communicates volume-related problems to management.
  • Follows established procedures for registration during downtimes.
  • Assists with various tasks as needed to support the department and health system.
Credentials:

Education or Equivalent Experience:
  • High School Diploma/GED and 2+ years of medical office or relevant customer service experience. Advanced degrees may be considered in lieu of experience.
  • Associate's Degree is preferred.
  • Must successfully complete EPIC registration training/tests.
At Penn Medicine, we believe that exceptional patient care begins with the well-being of our employees. Our comprehensive benefits programs support our staff in maintaining their health and wellness. We offer competitive compensation and one of the finest prepaid tuition assistance programs in the region. Together, we are committed to advancing medical care that enhances the quality of life for our patients.