Process Engineer
4 weeks ago
Process Engineer - Incident Management
(Contract)
Charlotte, NC, United States (Hybrid)
Contract (6 months 1 day)
Published
2 days
ago
Design Thinking
Excellent Problem Solving Skills
Critical thinking
Business Process Improvement
Title :
Process Engineer- Incident Management
Location :
Charlotte, NC
Phoenix, AZ
Minneapolis, MN
Duration :
6 months
Work Engagement:
W2
Benefits on offer for this contract position
:
Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Process Engineering Review and analyze complex multi-faceted, larger scale or longer-term Process Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables Strategically collaborate and consult with Client personnel
Responsibilities:
Support complex incident and problem management for Commercial Banking Operations (CBO)
Be responsible for communicating to a broad audience about risk events to ensure CBO is compliant with Enterprise policies related to event management and operational loss reporting
Analyze, document and communicate root cause, resolution and preventative actions
Partner closely with CBO managers and senior leaders, as well as Risk and Control teams
Perform analysis of data collected through incident escalations and produce reporting based on needs of business partners
Triage technology incidents and proactively assess impacts across CBO.
Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written and interpersonal communication skills
Ability to translate and summarize complex issues into understandable information
Experience preparing reporting, metrics and presentation materials for various levels of leadership
Advanced Microsoft Office (Excel, Outlook, PowerPoint, Word) skills
Strong organizational, multi-tasking, and prioritizing skills
Ability to be flexible and adjust plans quickly to meet changing business needs
Experience with efforts that impact multiple businesses areas
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