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Salt Life PT Key Holder
2 months ago
LIVE SALTY
Salt Life's beautiful Long Branch, NJ (Pier Village) retail store location is seeking a Seasonal Key Holder to join our team
Competitive hourly pay rate PLUS earn uncapped commission on your sales
Deep employee discount on your favorite Salt Life gear
Outstanding team and work atmosphere
Gain leadership experience
________________________________________________________________________________________
Company Description
Delta Apparel specializes in the design, merchandising, sales and marketing of a variety of casual and athletic products for men, women, juniors, youth and children at a wide range of price points through most distribution channels. We market fashion apparel garments, headwear and accessories under our different brands, including Salt Life, Soffe, and our Delta brand. In addition, we are a leading private label manufacturer, servicing top-tier global sportswear, lifestyle brands and retailers.
The
Salt Life
brand strives to effortlessly combine function and fashion with an incredible fit tailored for the active lifestyle. With its relentless dedication to provide gear and designs that transcend, it has successfully evolved into a lifestyle brand with worldwide appeal. Whether it’s surfing, fishing, diving or simply enjoying a day at the beach, those who live and breathe the Salt Life have one thing in common... the ocean and all it has to offer
Job Summary
The Key Holder is a creative, energetic and confident Salt Life brand ambassador. Under the leadership and guidance of the Store Manager and Assistant Store Manager, the Key Holder assumes supervisory control in the absence of the Store Manager and Assistant Store Manager. The Key Holder assists store management in executing daily store operations.
Essential Job Functions
Sales and Customer Service
Constantly strive to achieve and exceed store and personal sales goals.
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, co-workers and management team.
Demonstrate proper etiquette when communicating with external customers (phone, email and written communication).
Develop a strong knowledge of Salt Life product specifications including brands, styles, bodies, fits, sizing, content and features. Communicate this knowledge to customers in a clear and concise way.
Be adaptable to store environment changes:
Policies and procedures
New product and technology
Customer emergencies
In absence of the Store Manager or Assistant Store Manager, take ownership of the sales floor including but not limited to: sales, merchandising, operational functions, handling customers with issues/complaints and supervising employees.
Provide guests Salt Life customer service:
S
ay a friendly greeting within 30 seconds upon customer entering the store
A
sk open ended questions to understand the situation or request
L
isten to customer needs without interrupting
T
ell customer about promotions
L et me show you and escort customer to department or product
I nvite customer to try on product in the dressing room and be attentive
F inalize sale by walking customer to the cash wrap
E nd with a smile, thank you and invitation to return
Operations
Assist with and/or complete opening, closing and daily procedures successfully.
In absence of the Store Manager or Assistant Store Manager, ensure others are completing all daily tasks and checklists.
Report maintenance issues to the Store Manager.
Assist with the housekeeping needs of the store.
Flexible/available in the event of scheduling, including, nights, weekends, employee and customer emergencies.
Process all point of sale (POS) transactions accurately and in accordance with company policy.
Complete banking procedures when assigned such as counting register, completing deposit slip, safe handling of money and if needed, taking deposits to the bank.
Complete necessary reports
Inventory Management and Merchandising
Demonstrate in depth product knowledge.
Maintain an organized and clean cash wrap area.
Actively participate in merchandising activities including, but not limited to:
Daily stock maintenance
Stock receiving and processing
Recover the floor and ensure merchandise is placed in their respectable area
Attend and participate in floor sets
Fold, straighten, size, steam, and replenish merchandise as needed
Human Resources
Communicate any employee concerns/issues to the Store Manager or Assistant Store Manager as needed.
Promote a positive work environment where all employees are treated fairly, respectfully and equally.
Be knowledgeable about and follow all company policies. As a leader, set an example of how others should behave in the workplace.
Loss Prevention
Protect store assets, inventory, employees and customers through an awareness of loss prevention and safety procedures. At all times, follow the loss prevention policy and procedures. Never take matters in your own hands.
Communicate all loss prevention and safety related concerns or incident to the Store Manager.
Report any missing merchandise or found tags to the Store Manager.
Job Requirements
Competencies: (Knowledge, Skills and Abilities)
Key personality characteristics in this role include:
Enthusiastic, positive, outgoing, high-energy, gracious, patient, courteous/helpful, persuasive, authentic, adaptable, resilient and honest
Demonstrates a customer-focused mindset
Ability to learn quickly, including but not limited to, retail point of sale system
Ability to problem-solve and make a decision based on sound knowledge of procedures
Strong communication/interpersonal skills
Computer skills including Microsoft Office
Able to work flexible schedule including weekends, evenings and holidays
Experience
Experience working in retail/customer environment (Two years preferred)
One year of demonstrable experience in leadership role preferred
Education
None required
Other Requirements
Must be at least 18 years of age in most store locations
Valid driver’s license and the ability to drive to the bank on behalf of the company is required in this role at most store locations
Supervisory Responsibility
The Key Holder has no direct reports; however, serves as the Manager-on-Duty in the absence of Assistant Manager and Store Manager.
Work Environment
Work is performed primarily inside of a retail store location.
Physical Demands
The physical demands of the job include interacting and communicating verbally with others and listening to exchange of information, frequently reading and writing and/or typing information, repeating motions that may include the wrists, hands and/or fingers.
The position also requires working sales floor and cash wrap area for extending periods of time while standing and walking. Additional demands include lifting and carrying at least 50 pounds, kneeling, squatting, stooping, crouching, twisting, turning, bending, pushing, pulling and reaching (including, but not limited to, overhead). Routinely the position requires climbing a ladder and/or steps sometimes while holding, moving or adjusting merchandise.
Expected work hours
Typical work hours are scheduled by the store manager and may include weekends, evenings and holidays with overtime as needed. Hours of operation vary based on store location. This position requires work before and/or after the hours of operation when needed. This role also requires a high level of flexibility in employee’s availability to work.
Travel
Requirement of travel to the banking institution on behalf of the store is based on each store location. On occasion, depending on store’s proximity to other stores, may be asked to work in a different store location.
Equal Employment Opportunity
The Company bases all employment decisions, including selection of employees and the job advancement of employees, on an individual’s qualifications, aptitude, and experience for the position, as well as satisfactory references. The Company does not discriminate with respect to terms and conditions of employment on the basis of a person’s race, creed, color, religion, age, gender, genetic information, national origin, sex, uniformed service, veteran status, protected disability, or any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment.
This job description is not designed to cover a complete listing of any possible activity, duty or responsibility of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Internal promotions to this position may possibly be considered without having met all experience requirements listed. This will be based on the depth, length and success of experience while working at Salt Life.
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