Senior Account Manager
1 month ago
Summary
The Senior Account Manager will be responsible for growing maintaining customer relationships. The company is an international Electronics Manufacturer that specializes in providing turn-key solutions for customers in Automotive, Military, Marine, Telematics, Railway, and more.
Responsibilities
Customer Relationship Management: Build and maintain productive, professional relationships with key personnel in assigned customer accounts
Account Coordination: Coordinate the involvement of company personnel, including Quality, Purchasing, and Management, to meet account performance objectives and customer expectations
Strategic Planning: Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one- and three-year periods
Needs Assessment: Proactively assess, clarify, and validate customer needs on an ongoing basis
Solution Development: Lead solution development efforts that best address customer needs, coordinating the involvement of all necessary company personnel
Customer Satisfaction: Maintain high customer satisfaction ratings that exceed company objectives
Profitability Management: Meet assigned expectations for profitability
Account Specialist Collaboration: Work closely with Account Specialists to ensure customer satisfaction and problem resolution
Market Analysis: Direct and analyze studies of general economic, business, and financial conditions and their impact on the organization’s policies and operations
Qualifications
3+ years of recent experience in Account or Program Management of a related industry
Bachelor’s Degree preferred in related field (Business Administration, Marketing, Electrical Engineering, Electrical Technology)
Strong technical understanding of the electronics manufacturing process
Ability to provide thorough technological explanations to customers in order to instill confidence
Excellent communication and negotiation skills
Benefits
Competitive medical, dental, and vision plans
Life and disability insurance
401K Plan
Paid Holidays
PTO Plans
Flexible Schedule
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