Senior Account Manager

1 month ago


Mishawaka, United States FPC Franchise Full time

Summary The Senior Account Manager will be responsible for growing maintaining customer relationships. The company is an international Electronics Manufacturer that specializes in providing turn-key solutions for customers in Automotive, Military, Marine, Telematics, Railway, and more. Responsibilities

Customer Relationship Management: Build and maintain productive, professional relationships with key personnel in assigned customer accounts

Account Coordination: Coordinate the involvement of company personnel, including Quality, Purchasing, and Management, to meet account performance objectives and customer expectations

Strategic Planning: Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one- and three-year periods

Needs Assessment: Proactively assess, clarify, and validate customer needs on an ongoing basis

Solution Development: Lead solution development efforts that best address customer needs, coordinating the involvement of all necessary company personnel

Customer Satisfaction: Maintain high customer satisfaction ratings that exceed company objectives

Profitability Management: Meet assigned expectations for profitability

Account Specialist Collaboration: Work closely with Account Specialists to ensure customer satisfaction and problem resolution

Market Analysis: Direct and analyze studies of general economic, business, and financial conditions and their impact on the organization’s policies and operations

Qualifications

3+ years of recent experience in Account or Program Management of a related industry

Bachelor’s Degree preferred in related field (Business Administration, Marketing, Electrical Engineering, Electrical Technology)

Strong technical understanding of the electronics manufacturing process

Ability to provide thorough technological explanations to customers in order to instill confidence

Excellent communication and negotiation skills

Benefits

Competitive medical, dental, and vision plans

Life and disability insurance

401K Plan

Paid Holidays

PTO Plans

Flexible Schedule

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