Field Engineer

4 weeks ago

Fort Lauderdale, United States CoreTechs Full time

Field Engineer

Fort Lauderdale, FL 33309

 

As a Field Engineer and Managed Service Provider, you will work directly with clients on-site and remotely to install, maintain, troubleshoot, and optimize their IT infrastructure and ensure critical delivery of high-quality technical support and services of a comprehensive suite of technology services including communications, remote monitoring and management (RMM), phone systems, cameras, network infrastructure, and security solutions to clients.

 

KEY RESPONSIBILITIES:

Onsite Support:

Visit client locations to install, configure, and maintain various IT systems, phone systems, cameras, and network infrastructure

Troubleshoot hardware and software issues and resolve them promptly

Ensure all on-site work is performed efficiently and minimizes disruption to the client's operations

Remote Monitoring and Management (RMM):

Respond to alerts, diagnose issues, and initiate corrective actions remotely

Client Interaction:

Build strong client relationships by providing exceptional customer service and technical support

Communicate technical concepts to non-technical clients, addressing their questions and concerns

Technology Installation and Configuration:

Install and configure communication systems, security cameras, and network equipment

Ensure that all systems are set up to meet client requirements and industry standards.

Network Infrastructure:

Assist in the implementation of network infrastructure solutions, including routers, switches, firewalls, and wireless access points

Perform network diagnostics, troubleshooting, and optimization

Documentation:

Maintain detailed records of on-site visits, configurations, and troubleshooting activities

Provide accurate documentation to support billing and reporting requirements

Training and Knowledge Transfer:

Train clients and end-users on the proper use of IT systems and technologies

Share knowledge and insights with colleagues to enhance team expertise

 

QUALIFICATIONS:

Bachelor's degree in information technology, computer science, or a related field, or equivalent experience and certifications

Relevant industry certifications such as CompTIA A+, Network+, Security+, and vendor-specific certifications (e.g., Cisco, Microsoft)

Proven experience in on-site technical support, installation, and maintenance of IT systems

Proficiency in remote monitoring and management (RMM) tools and network monitoring solutions

Strong knowledge of communications systems, phone systems, security cameras, and network infrastructure

Excellent problem-solving and diagnostic skills

Strong customer service and communication skills

Ability to work independently and as part of a team

A valid driver's license and the ability to travel to client locations as needed

 

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

 

req(phone number removed)

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