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Field Engineer

3 months ago


Fort Lauderdale, Florida, United States Pop-Up Talent Full time

Field Engineer

Location: Fort Lauderdale, FL 33309

We are looking for a Field Engineer to join our team as a Managed Service Provider. In this role, you will be the go-to person for our clients, both on-site and remotely, ensuring their IT infrastructure is running smoothly and they receive top-notch technical support and services. Your responsibilities include:

  • Onsite Support:
    • Installation, configuration, and maintenance of various IT systems
    • Troubleshooting hardware and software issues
    • Minimizing disruption to client's operations
  • Remote Monitoring and Management (RMM):
    • Responding to alerts and resolving issues remotely
  • Client Interaction:
    • Building strong client relationships
    • Communicating technical concepts effectively
  • Technology Installation and Configuration:
    • Setting up communication systems, security cameras, and network equipment
    • Ensuring systems meet client requirements and industry standards
  • Network Infrastructure:
    • Implementing network infrastructure solutions
    • Diagnosing, troubleshooting, and optimizing networks
  • Documentation:
    • Maintaining detailed records of activities
    • Providing accurate documentation for billing and reporting
  • Training and Knowledge Transfer:
    • Training clients on IT systems
    • Sharing knowledge with colleagues

QUALIFICATIONS:

  • Bachelor's degree in information technology, computer science, or related field
  • Relevant industry certifications (CompTIA A+, Network+, Security+)
  • Experience in technical support and IT systems
  • Proficiency in RMM tools and network monitoring
  • Strong knowledge of communication systems, security cameras, and networks
  • Excellent problem-solving skills
  • Customer service and communication skills
  • Ability to work independently and in a team
  • Driver's license and willingness to travel

We value diversity and are an equal opportunity employer. Apply now