Member Recruitment

3 weeks ago

Villa Park, United States MAST Travel Network Full time

MAST Travel Network, an Oak Brook based travel agency consortium, sales and marketing company is seeking a Member Recruitment & Account Manager to join our innovative team. The ideal candidate is passionate about their work, familiar with travel agency operations, and enthusiastic about the travel industry.

Member Account Management

  • Encourage and monitor member participation in MASTs programs
  • Manage new member onboarding and orientation process
  • Provide updates and metrics on membership to senior leadership and board
  • Administer annual membership renewal process
  • Mentor Agencies to grow sales through the utilization of MAST programs (TCH, MCS, Group Space)
  • Conduct ongoing member check-ins via in person, phone, etc.
  • Manage the MAST Rewards Program: tracking, quarterly status updates, and encourage and monitor MAST Rewards program, boosting member awareness and engagement and ultimately pushing them to the next level
  • Work with agencies to boost lead gen through the MAST website: Review, update and implement Specialist Designation Program, Implement new search criteria within the mvptravel.com agency locator
  • Assist in Creating and maintaining member database (Salesforce) profiles
  • Create and circulate member surveys and reports
  • Administer and track Annual Awards night reports and submissions

Member Recruitment

  • Set recruitment targets
  • Develop a regional (or nucleus) strategy
  • Develop recruitment strategies and materials on an ongoing basis
  • Manage leads that come in through website or referrals
  • Manage leads in MASTs CRM
  • Assist in developing tools for lead generation
  • Maintain ongoing updates to recruitment materials
  • Maintain ongoing updates to new member onboarding materials
  • Fulfill supplier marketing activities related to recruitment and new member onboarding
  • Represent MAST at industry trade shows and events
  • Expand MASTs national footprint

Requirements:

  • Travel Industry Experience Required

MAST Staff Misc.

  • Assist with MAST events, preparation, and on-site execution
  • Other duties and responsibilities assigned by the company

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