Client Service Representative

4 weeks ago

Collinsville, United States CareerBuilder Full time

About Eastside Veterinary Hospital
Our hospital has been owned and operated in Collinsville OK by the same veterinarians since 1982.

We have over 40 years of experience in veterinary care. The professional staff at EVH strive to provide comprehensive, high quality medical and surgical care with an emphasis on exceptional client services.
Eastside Veterinary Hospitals facility is modern and well-equipped. It is designed to create a comfortable and welcoming environment for both pets and their owners. The hospitals commitment to staying current with the latest veterinary technologies ensures that our patients receive the best possible care. Eastside Veterinary Hospitals facility is modern and well-equipped.

Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

Patience & Compassion:

Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork:

Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results

. Sharing ideas and being open to others ideas.
Communicating

: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening:

Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills

: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction:

Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

Full or part-time
Ability to work on weekends
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Benefits Offered

Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program

#J-18808-Ljbffr

  • Service Solutions Representative

    4 weeks ago

    Collinsville, United States Accel Entertainment Gam Full time

    Job DescriptionJob DescriptionSUMMARY: The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, as well as assisting in other areas as needed....

  • Commercial Insurance Producer

    5 days ago

    Collinsville, United States REDMON INSURANCE AGENCY, LLC Full time

    Responsibilities include, but are not limited to:Serves as insurance producer; primary focus is commercial linesGenerates prospects for new businessMeets with prospects to build a relationship, gather underwriting and quote information, delivery proposals and earn businessPrimarily responsible for relationship management, new business development, and client...

  • Commercial Insurance Producer

    5 days ago

    Collinsville, United States REDMON INSURANCE AGENCY, LLC Full time

    Responsibilities include, but are not limited to:Serves as insurance producer; primary focus is commercial linesGenerates prospects for new businessMeets with prospects to build a relationship, gather underwriting and quote information, delivery proposals and earn businessPrimarily responsible for relationship management, new business development, and client...

  • Commercial Insurance Producer

    5 days ago

    Collinsville, United States REDMON INSURANCE AGENCY, LLC Full time

    Responsibilities include, but are not limited to:Serves as insurance producer; primary focus is commercial linesGenerates prospects for new businessMeets with prospects to build a relationship, gather underwriting and quote information, delivery proposals and earn businessPrimarily responsible for relationship management, new business development, and client...

  • Engineering Technician

    3 days ago

    Collinsville, United States Weaver Consultants Group Full time

    Job DetailsLevel Entry Job Location Collinsville IL - Collinsville, IL Position Type Full Time Travel Percentage Road Warrior Job Category Engineering Field Technician This is a field position that requires out of town assignments that may include working 6-7 days per week. This includes having to stay in hotels for extended periods. All travel expenses are...

  • Senior Regional Counsel

    3 days ago

    Collinsville, United States State of Illinois Full time

    Agency: Department of Children and Family Services Title: Public Service Administrator Option 8L (Senior Regional Counsel) Closing Date/Time: 05/29/2024 Supervisor: Kreig Taylor Agency Contact: Michael Bernardy Michael.Bernardy@illinois.gov Salary: Anticipated Starting Salary $7,875 - $9,583 Monthly Job Type: Salaried County: Madison Number of...

  • Accountant

    4 weeks ago

    Collinsville, United States HireLevel. Full time

    HireLevel.is hiring for a Staff Accountantin Collinsville, IL! Our client in Collinsville Illinois is a full service Accounting Agency that always gives a quality experience! Large enough to offer a full range of professional services, but small enough to provide and give the individual attention each client deserves. They are looking for a candidate to...

  • Greeting Card Merchandiser

    4 weeks ago

    Collinsville, United States Designer Greetings Full time

    Job DescriptionJob DescriptionPart-Time Ongoing Merchandising WorkDesigner Greetings is looking for a *part-time* Retail Merchandiser to service the greeting card department in a local store.The duties include:Straightening product on all card racksPutting out product orders Placing new ordersPutting up and taking down holiday cards using...

  • Licensed Practical Nurse- Evening Shift

    5 days ago

    Collinsville, United States Addington Place of Collinsville Full time

    Job DescriptionJob DescriptionAbout Arvum Senior LivingArvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin. Our company, which was built on our “Pillars of...

  • Licensed Practical Nurse Evening Shift

    5 days ago

    Collinsville, United States Addington Place of Collinsville Full time

    About Arvum Senior Living Arvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin . Our company, which was built on our “Pillars of Excellence,” employs hundreds...

  • Plumbing Journeyman

    2 weeks ago

    Collinsville, United States TNT Staff Pro Full time

    Job DescriptionJob DescriptionWe are seeking a Plumbing Journeyman to join our team! The selected individual will work on Residential and Light commercial installation services and repair water supply lines and drainage systems.Responsibilities:Assemble and install plumbing systemsTroubleshoot and repair pipe and pipeline systems Review blueprints and...

  • Staff Engineer

    5 days ago

    Collinsville, United States Weaver Consultants Group Full time

    Job DetailsLevel Entry Job Location Collinsville IL - Collinsville, IL Position Type Full Time Education Level 4 Year Degree Job Category Engineering Staff Engineer Weaver Consultants Group is looking for a Staff Engineer with 0 to 3 years of experience who is interested in environmental and civil engineering, specifically the design, installation,...

  • Event Setup Crew

    3 weeks ago

    Collinsville, United States City of Collinsville Full time

    EVENT SETUP CREW Event Setup Crew members are expected to perform a variety of duties pertaining to the overall operation of Gateway Convention Center. Schedule is 20+ hours per week with flexible schedules. This position is part-time/seasonal. Minimum Qualifications 16 years of age or older. Set-up and tear down risers, chairs, tables, staging, dance...

  • Illinois/Missouri Volkert Internship Program

    5 days ago

    Collinsville, United States Volkert Full time

    Do you want to explore your career field? Are we the road to your future? We are accepting applications for our Volkert Internship Program (VIP) . This position may be based out of our Carbondale, Collinsville, Freeburg, Springfield, IL or St. Louis, MO offices. We do not offer relocation or housing assistance. Our VIP is for undergraduate students...

  • Certified Nursing Assistant

    2 days ago

    Collinsville, United States Interim Healthcare of SW Virginia Full time

    [Interim Healthcareof SW Virginia is hiring Certified Nursing Assistant (CNA)to provide home care services to clients in their homes in and around Collinsville, Martinsville, VA areas. CNAs responsibilities include light housekeeping, companionship, meal preparation and medication reminders, assisting with grooming and/ or bathing.]{new="" roman=""...

  • Event Setup Crew

    2 weeks ago

    Collinsville, United States City of Collinsville Full time

    EVENT SETUP CREW Event Setup Crew members are expected to perform a variety of duties pertaining to the overall operation of Gateway Convention Center. Schedule is 20+ hours per week with flexible schedules. This position is part-time/seasonal. Minimum Qualifications 16 years of age or older. Set-up and tear down risers, chairs, tables, staging, dance...

  • Foreperson - Collinsville, OK

    1 month ago

    Collinsville, United States Xylem I LLC Full time

    Job DescriptionJob DescriptionESSENTIAL FUNCTIONSAlways follow and enforce safe practices and rulesDirect crew members and manage equipment each dayAssign specific tasks to crew members and supervise performancePlan and execute the assigned work and tasks in a safe and professional mannerOrganize job assignments so that work is completed as efficiently as...

  • CNC Manual Machinist

    4 weeks ago

    Collinsville, United States Erin Barr Consulting Full time $22

    Our client, a precision machine shop and repair services to the businesses and residents of the Metro East, Southern Illinois region, and the Greater St. Louis area is hiring “Entry-Level” and “Experienced” machinists for a full and part-time day shift work schedule.Entry-Level Machinist (Full time only):Requirements: Successful completion of a...

  • Event Setup Crew

    4 weeks ago

    Collinsville, United States City of Collinsville Full time

    Job DescriptionJob DescriptionEVENT SETUP CREWEvent Setup Crew members are expected to perform a variety of duties pertaining to the overall operation of Gateway Convention Center. Schedule is 20+ hours per week with flexible schedules. This position is part-time/seasonal.Minimum Qualifications16 years of age or older.Set-up and tear down risers, chairs,...

  • System Specialist

    5 days ago

    Collinsville, United States Weaver Consultants Group Full time

    Job DetailsJob Location Landmarc - Collinsville IL - Collinsville, IL DescriptionSystem Specialist An employee in the System Specialist position performs tasks involving system operations. This includes servicing landfill gas flares, pumps, and controls, performing inspections, troubleshooting, taking readings, monitoring compliance points, writing daily...