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Engagement Readiness Advisor

2 months ago

Dallas, United States Omnicell Full time
Job Description

Job Summary

Are you interested in making a significant impact on healthcare quality? Omnicell is revolutionizing medication management for health systems and pharmacies to achieve the vision of the Autonomous Pharmacy. Our use of advanced automation, predictive intelligence, and expert services aims to eradicate medication errors and prioritize patient safety. Join our team to help foster a culture that values personal development, curiosity, and diversity while actively shaping the future at Omnicell.

The Engagement Readiness Advisor plays a vital role in ensuring customer onboarding readiness and project preparedness for a successful project launch and customer satisfaction. Key responsibilities include identifying gaps in project readiness and developing strategies to rectify them. Effective collaboration with key stakeholders and cross-functional teams is vital. This position requires a strong background in project management, excellent communication skills, and the ability to work well with both internal and external stakeholders.

Responsibilities
  • Serve as a primary point of contact for customers between scoping and implementation, providing regular updates on project timelines, milestones, and any deviations from the original plan.
  • Facilitates communication and coordination between customer and Professional Services project team, ensuring that all project readiness documentation is effectively delivered to the aligned project team for project initiation.
  • Collaborate closely with Sales, Services Enablement, and Service Delivery teams to identify opportunities for accelerating project timelines and revenue recognition.
  • Collaborate with the Resource Management team to coordinate and allocate the necessary resources for engagement initiation.
  • Monitor project planning performance against agreed-upon timelines and revenue targets, identifying potential risks and implementing proactive mitigation strategies.
  • Work as a liaison for Professional Services between Omnicell and customer stakeholders.
  • Enhance real-time communication with Sales and the Services Enablement team to handle customer change order requests before project commencement promptly.
  • Continuously evaluate and optimize scheduling processes, tools, and methodologies to enhance customer outcomes.
  • Skillfully handle customer escalations and adeptly navigate challenging discussions.
  • Provide direction and support to colleagues, fostering an environment of continuous education, professional advancement, and exceptional customer service in alignment with organizational policies and standards.
  • Enhance engagement readiness by conducting post-project handoff reviews to identify areas for improvement and implement necessary changes.
Required Knowledge and Skills
  • Proficient in effectively communicating through both verbal and written means, demonstrating exceptional skills in communication.
  • Demonstrates a positive and professional demeanor while excelling in building robust relationships with customers and colleagues.
  • Demonstrates a high level of proficiency in problem-solving and decision-making.
  • A driven and proactive self-starter who possesses a strong sense of motivation and takes initiative without hesitation.
  • Ability to work independently and handle multiple projects simultaneously.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • Knowledge of enterprise software solutions and implementation methodologies.
Basic Qualifications
  • Minimum 2 years experience in a healthcare setting w/ Associates Degree, Bachelors Degree in Business Administration or related field,
or 3+ years of client-facing project management experience in the software solutions industry
  • Demonstrated a successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes
Preferred Qualifications
  • Bachelor's Degree in Business Administration or a related field
  • Experience working in a Professional Services or Consulting Organization
  • Experience working in healthcare IT or technology industry
Work Conditions
  • Remote based
  • Customer and Internal travel as required
  • Work across multiple time zones
  • Extended hours in front of a computer and using video technology.
  • Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate.
About Us

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:
  • As Passionate Transformers, we find a better way to innovate relentlessly.
  • Being Mission Driven, we consistently deliver on our promises.
  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
  • In Doing the Right Thing, we lead by example in ALL we do.


We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About the Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.