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Client Service Associate

2 months ago

Olympia, United States Neuberger Berman Full time

Summary: As a member of a centralized client service group, the Private Client Services Associate will provide onboarding and client service support to Neuberger Berman Wealth Advisor, Portfolio Management and Trust Company teams. The Associate will partner with Compliance, Business Control and Operations as a point of service contact to ensure a highly efficient and rewarding client experience. Responsibilities: Coordinate with Neuberger Berman’s Private Wealth management teams to provide administrative and support services to new and existing clients. Establish new accounts for natural person and entity clients. Duties include: document preparation, KYC data gathering and review, performing quality control check before submission for approval, documentation, account funding and information follow up. Process account maintenance requests including: KYC updates (name changes, personal data updates, address changes, investment objective updates, etc.), control and interested party updates, and account updates such as margin, check writing, options, etc. Address internal/external client service inquiries/requests. Resolve issues in a timely manner and escalate complex issues as necessary. Identify and flag suspicious activity to mitigate risk and prevent fraudulent account behavior and potential fraud exposure. Review and process requests for fund disbursements, gifting securities, ACATs and DTC transfers. Provide support for eClient (online reporting portal), including assisting clients with initial setup and subsequent general inquiries. Alternative and Private Equity subscription document and marketing material fulfillment. Establish and maintain electronic third party data feeds. Ad hoc projects as assigned by management. Qualifications: Undergraduate degree with relevant financial services industry experience. SIE, Series 7 and 66 licenses preferred or ability to obtain. Proficient PC skills including MS Word, Excel and PowerPoint. Excellent communication skills both written and verbal. Professional presence with strong client service skills. Well organized with excellent attention to detail. Ability to prioritize workload based on evolving needs and circumstances and manage multiple tasks simultaneously. #J-18808-Ljbffr