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Mazda Financial Services Customer Care Advocate

2 months ago

Plano, United States Toyota Motor Sales, U.S.A., Inc. Full time
Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

This position is located at our Plano location and will require both in office and remote work as outlined by the business.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's - Mazda Financial Services Customer Services Department is looking for a passionate and highly motivated Mazda Financial Services Customer Care Advocate.

The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and the collection of telephone calls from customers, dealers, and financial institutions.

Reporting to the Customer Service Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.

Center Operating Hours

You must be available to work a shift between the hours of 8 am - 5 pm Central Time.

Training

Training for this position will fall between the hours of 7:30 am - 5:30 pm Central time for 12 weeks.

The first 6 weeks will be virtual and the second 6 weeks will be in-office training.

Pay/Benefits

Competitive base salary as well as benefits effective day 1.

Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.

What you'll be doing
  • Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquires, account status and maintenance, website questions and registration, as well as general questions.
  • Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions.
  • Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers inquires via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility.
  • Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent.
  • Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.
What you bring
  • High School Education or Equivalent.
  • Excellent verbal and written communication skills including interpersonal skills.
  • Self-starter and independent, team-oriented, and results-driven.
  • Strong organizational skills and attention to detail.
  • Ability to effectively multitask.
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).
  • Quick learner who can utilize resources and tools as issues arise during a call.
Added bonus if you have
  • 2-5 years of customer service experience is preferred
What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Team Member Vehicle Purchase Discount.
  • Toyota Team Member Lease Vehicle Program (if applicable).
  • Comprehensive health care and wellness plans for your entire family.
  • Flexible work options based on business needs.
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).


Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.