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Technical Implementation Manager

2 months ago

Charlotte, United States The Ladders Full time
Essential Functions/ Responsibilities

  • Maintain regular contact with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
  • Become a product expert, with strong understanding in configurations and data integration
  • Work cross functionally internally to solve configuration challenges.
  • Be proactive with issue resolution.
  • Strong understanding of web-based applications, api's, and data integration
  • Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required.
  • Drive the efforts of technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
  • Maintain ongoing reporting of partner/client status and activities.
  • Collaborate with the Partner Management group and support partner vetting, sales, marketing, and training activity as needed.
Supervisory Responsibility
This position does not have any supervisory responsibility or direct reports.

Education and Experience
  • Computer Science Degree or equivalent experience
  • Technical background and experience with client/server, database, and customer information systems required.
  • Experience working with API integrations
  • Background in delivering projects for external customers
  • Strong organizational, communications and people skills a must
  • Ability to work independently and in a team environment
  • Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation
  • Desire to thrive in young rapidly growing organization and a fast paced, complex environment where you're depended upon to figure it out.
  • Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required


Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.