Business Data Analyst
3 weeks ago
Job Description
Does the idea of playing a key role in the data setup and management of health action programs designed to drive individuals to engage in their health sound like your jam? Are you looking for a fast-growing, late-stage start-up where your expertise and experience are not only needed, but valued? If so, we've got an opportunity with your name written all over it
Utilizing your strong analytical skills, attention to detail, and comfortability working with a variety of data sets, you will help engage with our clients to set up their data exchange framework and best utilize company data. Our campaigns are designed to support our clients' (health plans) programs, driving increased member engagement in healthcare activities that improve overall member satisfaction and their health (ex: getting a flu shot, completing an annual wellness exam, etc.). These programs are supported on a digital platform that can also be intertwined with web surveys, emails, SMS, print and IVR.
In this role you will report to our Manager, Configuration. You will collaborate closely with internal teams such as Technology, Product, Configuration, Channel/Vendor Management, Project Mangement and Account Management.
Consulting with clients to gather requirements and coach on best practices
Perform system analyses on systems and program deliverability
Determine system efficiency and functionality by liaising with internal departments and clients
Onboarding new clients to company data best practices and standards
Creating integrations and troubleshoot questions
Lead clients through discovery, analysis, and documentation of program requirements
Maintaining documentation throughout the client lifecycle
Understand end-to-end solution design
Collaborate and build strong working relationships with internal teams
Offer critical thinking and provide thought leadership to advance data framework and standardization
Provide ongoing documentation of related processes and communication to other teams on updates and changes
Consult on post-launch program changes and issues as needed
Additional duties as assigned
Embody company values
Must Have:
5+ years of experience in data specification management
Experience working with SFTP setup and data exchange
Strong technical skills with the ability to partner closing with Product and Technology Teams
Ability to multitask without sacrificing attention to detail
Experience working with Workfront and JIRA or other project management workflow tools
Well-rounded written and verbal communication skills that enable you to effectively collaborate with cross-functional teams such as Technology, Project/Account Management, and Configuration
Healthcare and/or loyalty program experience is a plus
Familiarity with Agile software development methodology
Ability/aptitude to understand and work effectively with technical data/processes
Comfortable working independently and in a team environment
Collaborative, upbeat work ethic where you take ownership
Additional Notes:
We are looking for someone with a technical analyst background that also has strong communication skills. Some key attributes to think about are:
Client facing presence
Ability to lead through ambiguity
SQL knowledge
Technical documentation experience
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