Customer Service Driver Medical Equipment
5 months ago
We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the AMME team In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. Essential Duties and ResponsibilitiesAvailable for on-call assignments as neededAssemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveriesAssists with updating respiratory gridBuilds relationships with locations, patients and referral sourcesClears previous day's route and checks all paperwork for accuracy and completenessCollects co-pays and deductible amountsCompletes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.Complies with all applicable company policies and procedures to meet JCAHO and company standardsConducts insurance verification and eligibility for services/productsConducts patient satisfaction calls and acts as patient advocate to resolve questions or concernsCoordinates, collects and inputs all patient information and new patient set-upsDelivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulationsDelivers, sets up and maintains equipment at the delivery address using company vehicleDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulationsDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsEducates the patient and/or caregiver on the safe use and maintenance of the delivered itemsMaintains assigned company vehicle in a clean and safe working condition Maintains referral logManages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBSMonitors office suppliesObserves additional needs that the patient may have and reports to management during morning meeting Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking logPrepares deposit for location on a weekly basisPrepares tickets for daily routes and coordinates timely fulfillment of products and services orderedProvides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides service for walk-in patients and walk-in equipment requestsProvides technical assistance to customers as requiredReports equipment hazards and/or product incidents as requiredVerifies Medicare, Medicaid, and private insurance coverage information Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data inputWorks with location personnel to coordinate deliveries Performs other du es as assignedSupervisory Responsibilities: NoneEmployment is contingent on:Background investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)RequirementsEducation and/or ExperienceHigh school diploma or GED equivalentOne to three years of related prior work experience in a team-oriented environment, customer service and deliveriesExperience in medical field and administrative record management Strong customer service backgroundSkills, Knowledge and AbilitiesEffectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely mannerHelpful, knowledgeable and polite while maintaining a positive attitudeInterpret a variety of instructions in a variety of communication mediumsKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Knowledge of insurance policies and requirementsKnowledge of medical billing practices and of billing reimbursementMaintain confidentiality and practice discretion and caution when handling sensitive information Mapping skills including ability to plan me-saving delivery routesMechanical aptitude with ability to learnMedical terminologyMulti -task along with attention to detailMust be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and divisionSelf-motivation, organized, me-management and deductive problem solving skillsWork independently and as part of a teamPhysical DemandsAvailable for on-call assignments as neededRequires close vision to small print on computer and or paperworkRequires contact with patients and equipment with potential exposure to contagious pathogensRequires driving a company vehicle for the majority of the workdayRequires lifting and transporting of patient equipment and or move full & empty cylindersRequires sitting, walking, standing, talking or listeningRequires the ability to load, push, pull and li oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery addressMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.Office equipment; fax machine, copier, printer, phone and computerWork EnvironmentOffice environmentBenefits401kMedical, Dental and VisionGenerous Paid Time Off and Paid HolidaysCellular phone reimbursementEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AMME Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where AMME has employees. AMME Inc. is a DRUG FREE WORKPLACE
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