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Program Assistant

3 months ago

San Francisco, United States Salvation Army Full time
OVERVIEW:

The Program Assistant assists in providing our clients a safe environment so they can begin addressing aspects of their lives in a peaceful setting. The Program Assistant is a frontline worker responsible for maintaining the safety, integrity, and security of the Center always. The Program Assistant documents all daily activities and carries out administrative functions to support the program and its overall operations.

DUTIES AND RESPONSIBILITIES:

  • Perform all duties according to policy and procedure and our philosophy of care
  • Observe all persons entering and exiting the building
  • Document, inform, and report all incidents and daily activities that occur during the shift
  • Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients
  • Maintain appropriate, professional, and ethical boundaries at all times with clients
  • Be punctual, flexible, and reliable
  • Answer the main facility telephone, take messages, and/or direct callers as appropriate
  • Facilitate Medication Observation according to policy and procedure
  • According to schedule and as directed, support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items
  • Ensure clients have dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badge and colored lanyard
  • Enforce house rules, procedures, and protocols for clients
  • Distribute sorted client mail as outlined in the procedure
  • Perform regular and regular security and wellness checks throughout the facility and throughout the shift
  • Assist the Clinical Team in administering urine analysis testing and breath alcohol testing for clients
  • Adhere to privacy and integrity protocols of clients and their sample(s)
  • Assist in emergency disaster responses, emergency drills, and actual emergencies at Harbor Light Center
  • Respond to all unusual incidents with notification to all stakeholders such as other departments of the Center, external Emergency Services, Maintenance Department, Program Director, and Executive Directors
  • Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations
  • Assist in the admissions and exits of clients as directed by the Program Director
  • Maintain overall direction and structured priorities within a frequently changing project scope
  • Assist with sanitization of program high-touch surfaces in order to maintain a healthy and safe program facility
  • Other reasonably related duties as assigned by the Program Director and/or Executive Directors
EDUCATION AND EXPERIENCE:
  • High school diploma or equivalent (Required)
  • Experience working with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
  • First Aid and CPR certification (within first fourteen days of employment - company provided)
  • Tuberculosis clearance (within the first seven days of employment)
SKILLS AND ABILITIES:
  • Proficiency with Microsoft Office
  • Integrity to handle sensitive information in a confidential manner
  • Excellent organizational skills and ability to multi-task with follow-through
  • Bilingual in Spanish (Preferred)
  • Culturally competent and able to work with a highly diverse population
  • Knowledge of co-occurring disorders and trauma-informed environment
EQUIPMENT USED:
  • Modern Office Equipment and Relevant Software
PHYSICAL REQUIREMENTS:
  • Ability to a lift up to 25 lbs. (Usually file boxes)


ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)