Business Intelligence Engineer IV
2 weeks ago
Job ID: 24-02478
Pay rate range - $75/hr. to $78/hr. on W2
100% Remote
Job Description:
Hard work, a passion for innovation, and zealous advocacy for the needs of our customers have made Clients the most customer-centric company.
This would not be possible without the tools and expertise we use to understand customer behavior.
The Senior Business Intelligence Engineer occupies a unique role at the intersection of technology, marketing, finance, statistics, data mining, and social science.
We provide the key insight into customer behavior necessary to guide the evolution of business strategy.
Understanding customer behavior is paramount to our success in providing customers with convenient, fast free shipping in the US and international markets.
As a Senior Business Intelligence Engineer, you will work with our world-class marketing and technology teams to ensure that we continue to delight our customers.
You will meet with business owners to formulate key questions, leverage Clients' vast Data Warehouse to extract and analyze relevant data and present your findings and recommendations to management in a way that is actionable.
If you are motivated to serve the needs of our customers, you will also be able to satisfy your curiosity by working with one of the world's largest datasets.
We seek candidates who are passionate about data analysis and data-driven decision-making, uncompromisingly detail-oriented, smart, efficient, and driven to help our business succeed by providing key insights that translate into action.
Key Responsibilities:
- Evaluation of the performance of program features and marketing content along with measures of customer response, use, conversion, and retention
- Statistical testing of A/B and multivariate experiments
- Design, build, and maintain metrics and reports on program health
- Respond to ad hoc requests from business leaders to investigate critical aspects of customer behavior, e.g. how many customers use a given feature or fit a given profile, deep dive into unusual patterns, and exploratory data analysis
- Employ data mining, model building, segmentation, and other analytical techniques to capture important trends in the customer base
- Participate in strategic and tactical planning discussions
Job Qualifications:
-Tableau and Quicksight
- 7+ years of experience working with large-scale complex datasets
- Strong analytical mindset, ability to decompose business requirements into an analytical plan, and execute the plan to answer those business questions
- Strong working knowledge of SQL
- Background (academic or professional) in statistics, programming, and marketing
- SAS experience a plus
A graduate degree in math/statistics, computer science or related field, or marketing is highly desirable.
- Excellent communication skills, equally adept at working with engineers as well as business leaders environment
Intermediate experience with Excel
Fluency in English, Oral, and Written (Secondary language as an additional advantage)
Preferred Qualifications/skills:
Global experience and distributed teams
Contact Center (Phone, email support) experience
Experience in external user/customer/partner experience design, Internet products and technologies
PRINCE2, PMP, or similar certification
Experience with CRM and other contact management support tools
Demonstrated ability in managing reporting and analysis
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