Customer Service Representative

17 hours ago

Pittsburgh, United States Fs-elliott Full time
Customer Service Representative

Department: Global Services

Employment Type: Full Time

Location: Pittsburgh

Description

FS-Elliott is looking for a Customer Service Representative (CSR) to join our team. Our CSRs work to provide our Customers with outstanding customer service that exceeds expectations while receiving, investigating and responding to all Customer inquiries, orders, shipments, products and concerns. Candidates for this role will actively listen to customer service issues and then offer a unique and innovative solution to each problem.

Key Responsibilities
  • Respond to customer requests and questions regarding pricing, availability, products, and general client concerns.
  • Receive and enter phone and email orders; ensure accuracy of quotes and sales orders.
  • Follow up with Customers on unit prices, shipping date, anticipated delays and any additional information needed by the customer.
  • Anticipate and understand customer needs by responding to their signals; advise and recommend solutions based on those needs.
  • Proactively ask for direct customer feedback; address any issue and share learning across the entire department.
  • Proactively interface with internal departments (Engineering, Planning & Procurement, Operations, Marketing, and Shipping) to resolve issues and provide solutions for customer.
Skills, Knowledge and Experience
  • Computer skills required: Microsoft Office 365 programs including Word, Excel, Outlook and PowerPoint; and experience with ERP system preferred
  • Excellent organizational skills to effectively prioritize duties and responsibilities; strong attention to detail; flexible
  • Self-motivated, resourceful and adaptable; able to work independently within team focused environment
  • Strong understanding of how to create highly satisfied customers; firm commitment to customer service excellence in all circumstances
  • Solid verbal, writing, and grammatical skills including using tone to maximize the customer experience
  • Strong ability to effectively present information in one-on-one situations to customers and co-workers
  • Must be proficient in problem solving, process analysis; capacity to troubleshoot and correct problems in high-pressure situations
  • Firm commitment to excellence and high standards
  • Ability to follow established policies and procedures

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