Loan Servicing Officer II

2 weeks ago


Los Angeles, United States Open Bank Full time
The Loan Servicing Officer II is responsible for the loan daily reporting, loan payment & property tax monitoring, compliance documents and disbursing funds for residential loans.

QUALIFICATIONS:

Education and/or experience

  • Bachelor's degree in Business Administration or related field or equivalent work experience preferred.
  • Minimum one year of experience in residential mortgage loan servicing or related field required.
  • General knowledge of lending regulations, lien laws, and loan documentation.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Communication Skills

  • Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Ability to respond effectively to the most sensitive inquiries or customer complaints.
  • Present a professional image in dealing with customers, interdepartmental, and external representatives.

Computer Skills

  • Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.

Reasoning Skills

  • Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to retain a broad knowledge of tasks performed in the lending functions.
  • Ability to analyze and organize financial information and perform complex financial calculations.

Employee Benefits & Perks

  • Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
  • Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
  • Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
  • 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
  • Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
  • Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.


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