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Sales Associate

2 months ago

Fort Lauderdale, United States The Staff Pad Full time

Job DescriptionWe are seeking a dynamic and customer-focused Full-Time Sales Associate to join our client's team at their duty-free store located inside Executive Airport in Fort Lauderdale, FL. The ideal candidate will have experience in retail sales, a passion for providing excellent customer service, and familiarity with retail software such as Excel, iVend, and SAP. Experience with customs procedures is a plus.Key Responsibilities:Welcome customers to the store and provide exceptional sales service, ensuring high levels of customer satisfaction.Assess customers' needs, provide information on product features, and offer product demonstrations and recommendations.Process POS (point-of-sale) transactions accurately, including handling returns.Maintain the cleanliness and organization of the store, including stocking shelves, arranging displays, and ensuring merchandise is presented in a neat and visually appealing manner.Collaborate with team members to achieve sales targets and store goals.Actively seek out customers in the store, cross-sell products, and upsell to drive sales.Build productive trust relationships with customers and handle inquiries and complaints efficiently.Participate in inventory management, including receiving and checking merchandise deliveries, and ensuring the accuracy of inventory/stock.Work with the Buying team for stock replenishment and the Marketing team for promotions.Ensure compliance with company policies, inventory control procedures, and airport regulations, including assisting with customs procedures as required.Qualifications:Previous experience in retail sales or customer service at least 2 years.Strong customer service skills with a focus on personalized serviceProficiency in Microsoft Excel; (experience with iVend and SAP is a plus).Experience with customs procedures is a plus.Strong communication and interpersonal skills.Ability to work in a dynamic environment.Attention to detail and excellent organizational skills.A friendly and energetic personality with a customer service focus.High-End Retail Experience: Minimum of 2 years of experience in a high-end retail environment, preferably within luxury goods, fashion, or similar industries.Requirements:High school diploma or equivalent.Bilingual: English/Spanish.Ability to clear a background check.A positive attitude and a willingness to be at work on time each day of your schedule, with the ability to pick up additional shifts as needed.Hands-on experience with POS transactions.Familiarity with inventory procedures.Ability to perform under pressure and address complaints in a timely manner.Flexibility to work various shifts, including weekends and holidays.