Customer Service/Sales Expert

3 months ago

Stratford, United States Travis Perkins plc Full time

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* Business: Travis Perkins

* Sector: Branch, Store & Showroom

* Location: Stratford, Greater London

* Salary: Competitive + Benefits

* Hours of work: Mon - Fri - 7.30am - 5pm & Every other Sat 8am - noon

* Position type: Permanent

* Job type: Full Time

* Date posted: 17-Nov-2021

* Job reference: 35966

** Job Description**

Joining our friendly and hard working family as a **Customer Service/Sales Expert**, youll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. No one day is the same as the next in TP branch life, but here are a few pointers:

* Our success is built on strong relationships with our customers so its essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.

* Youll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.

* You'll also be responsible for ensuring the safe and correct movement of our products around the branch.

* Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

This is a key customer facing role, you need the ability to provide **great customer service**, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest. We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic **Customer Service/Sales Expert**. Are you:

* Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.

* Someone who thrives in a dynamic and fast paced environment.

* Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships

Being a **Customer Service/Sales Expert** Youll also receive **Competitive pay + Benefits** (which includes a half yearly colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UKs Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 20+ leading businesses. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues. - Job type: Full Time