Senior Business Analyst
4 weeks ago
Senior Business Analyst
12 Month Contract
(Possible Extension or Contract-to-Hire )
Location:
Dallas, TX (Hybrid-Onsite/Remote)
* Must be able to work onsite 2-3 days per week
* Must be able to work on a W-2
This company has an eCommerce presence in 30+ markets and supports over 15 languages. This position is responsible for building omni-channel eCommerce platform reaching to millions of the company’s Independent Consultants around the world. Our platform covers Online Ordering, Customer Service Ordering and 3rd party integrations with provider from local markets.
Job Description
Senior Business Analyst will lead the implementation, update, and consolidation of a portfolio of digital tools to support global sales and marketing efforts for the company consumers as well as Independent Consultants. This role will be responsible for driving new feature requests from markets and regions related to our global applications (mobile and web), effectively prioritizing, planning, and implementing ideas and projects, initiating change by providing data-driven recommendations related to improving business operations, and promoting innovation ideas to elevate the company’s Global Digital transformation. This role requires critical thinking, understanding of different levels of technology (including mobile) with an emphasis on digital user experience in a global setting.
Lead digital tools projects to meet measurable objectives, contributing to the strategy development, roadmap, and execution for mobile and web app initiatives with a focus on global functionality that benefits the Independent Consultant and her customer.
Manage support tickets from markets and regions by performing initial triage of incoming bugs for supported applications, following up with vendors or local partners if needed, and providing solutions on a timely manner to stakeholders.
Collaborate with key stakeholders to understand region and markets needs or gaps, identifying new initiatives and opportunities that contribute to company growth and providing the Independent Consultant a personalized experience helping them book, sell, and build teams.
Collaborate with key stakeholders at Corporate which include Global Digital Experience teams, Marketing, IT, Legal and others.
Communicate application roadmaps and upcoming changes to stakeholders.
Analyze metrics and user experience to provide recommendations for global digital tool enhancements and updates.
Research and promote innovation in digital technologies to maintain the company's competitive advantage and global digital presence while identifying gaps and opportunities.
Conduct market research and strategic analysis.
Develop and maintain relationships with vendors and internal key partners.
SKILL REQUIREMENTS
3+ years of experience working with consumer-facing digital tools. Has a solid grasp of technical functionality, preferred someone with knowledge of mobile technologies IOS/Android, application interface/integration UX (mobile and web), and digital analytics.
Must have excellent oral and written communication skills to collaborate successfully with a diverse group of individuals, including region partners, IT teams, corporate marketing, digital experience and outside vendors, among others.
Self-sufficient, organized, with ability to execute multiple projects at the same time.
Effectively transfers task execution and timeline requirements.
eCommerce and UI Analysis experience preferred.
Understanding of the needs of a Direct Selling company, or experience working in the beauty industry preferred.
Must have basic knowledge about makeup and color products.
EDUCATION
B.A/B.S. degree required; Digital Marketing, Information Sciences, or Emerging Media is preferred.
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