FT Customer Service Leader

4 months ago

Rock Hill, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 247627_external_USA-SC-Rock-Hill
Address: USA-SC-Rock Hill-2260 Cross Pointe Drive
Store Code: Store 01590 Front End (7226956)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    5 months ago

    Rock Hill, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • FT Customer Service Leader

    4 months ago

    Chapel Hill, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 394054_external_USA-NC-Chapel-Hill Address: USA-NC-Chapel Hill-50000 Governors Dr Store Code: Store 01608 Front End (7227411) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Leader

    3 weeks ago

    Blowing Rock, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderEstimated Salary: $45,000 - $60,000 per yearCompany Overview:Food Lion is a leading grocery store chain in the Southeastern and Mid-Atlantic states. Our company has been providing an easy, fresh, and affordable shopping experience to our customers since 1957.Job Description:Provide fast, easy, flexible, and friendly service...

  • FT Assistant Manager Customer Service

    4 weeks ago

    Blowing Rock, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • FT Assistant Manager Customer Service

    2 weeks ago

    Snow Hill, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Food Lion Customer Service Leader

    3 weeks ago

    Rock Hill, South Carolina, United States Food Lion Full time

    **About Food Lion:**We value our associates and strive to provide a fulfilling work experience. Our goal is to support the professional development of all team members through on-the-job learning opportunities and training.In this role, you will be responsible for leading customer service efforts in a part-time capacity. We estimate the annual salary to be...

  • PT Customer Service Director

    1 week ago

    Rock Hill, South Carolina, United States Food Lion Full time

    About Food LionAt Food Lion, our Associates are the driving force behind our success. We strive to provide a fulfilling work experience and recognize the value of each Associate's contribution. Through on-the-job learning opportunities and training, we support the professional development of our team members.The RoleWe are seeking a Part-Time Customer...

  • PT Service Manager

    3 weeks ago

    Rock Hill, South Carolina, United States Food Lion Full time

    Join us as a PT Customer Service Leader and contribute to the success of Food Lion!In this role, you'll be responsible for leading customer service efforts and developing strategies to drive business results. We estimate the annual salary to be around $50,000-$65,000 based on location and performance.What You'll Do:Develop and implement customer-centric...

  • Customer Service Ambassador

    2 weeks ago

    Little Rock, Arkansas, United States Kana Hotel Group Full time

    Job OverviewWe are seeking a skilled Guest Service Representative to join our team at Home2 Suites by Hilton Columbia/Ft Jackson, SC. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Salary and BenefitsThe estimated salary for this role is $40,000 - $50,000...

  • Logistics Relationship Manager

    2 weeks ago

    Cherry Hill, New Jersey, United States Logistics Leader Full time

    About the JobLogistics Leader is looking for a Logistics Relationship Manager to serve as the liaison between our company and clients in the Cherry Hill, NJ area.Your key responsibilities will include coordinating with independent contractor drivers to meet parts delivery needs, recruiting and mentoring new drivers, and maintaining regular contact with...

  • Senior Logistics Coordinator

    2 weeks ago

    Cherry Hill, New Jersey, United States Logistics Leader Full time

    Job OverviewWe are seeking a highly skilled Senior Logistics Coordinator to join our team at Logistics Leader, a leading provider of auto parts delivery services. The ideal candidate will have 1-3 years of experience in the logistics or automotive industry and be proficient in MS Office (specifically Outlook and Excel).The salary for this position is...

  • Associate Team Leader

    2 hours ago

    Rock Hill, United States H&R Block Full time

    544203BR Title: Associate Team Leader Our Company : This Job Posting covers openings in multiple office locations within the area. Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do...

  • Logistics Account Manager

    2 weeks ago

    Cherry Hill, New Jersey, United States Logistics Leader Full time

    Job SummaryWe are hiring a Logistics Account Manager to work with our clients in the Cherry Hill, NJ area. The estimated salary for this role is $65,000 - $85,000 per year.In this position, you will be responsible for managing client relationships, coordinating logistics operations, and providing exceptional customer service.Key qualifications include:Proven...

  • Customer Services

    9 hours ago

    Rock Hill, United States Adecco US, Inc. Full time

    Hiring Immediately! Customer Service in Rock Hill, SC Hours: 8am-5pm Monday-Friday Pay: $16 **Job Requirements/Skills** + Be proficient in processing all payment options accurately, all loan services and loan documentation, system maintenance, issuance of checks, ability to download upgrades/enhancements/corrections. + Possess the ability to perform...

  • Customer Service Representative

    1 week ago

    Rock Hill, Missouri, United States KWIK FILL Full time

    **About the Role:** At KWIK FILL, we are committed to providing our customers with an exceptional shopping experience. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include operating the cash register, handling customer...

  • PT Customer Service Leader

    4 months ago

    Blowing Rock, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 393103_external_USA-NC-Blowing-Rock Address: USA-NC-Blowing Rock-7533 Valley Blvd Store Code: Store 00922 Front End (7216730) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Representative

    1 week ago

    Rock Hill, South Carolina, United States Buffalo Wild Wings Full time

    Job Description: We are seeking a Customer Service Representative to join our team at Buffalo Wild Wings. The successful candidate will be responsible for delivering exceptional customer experiences and ensuring a positive atmosphere in the restaurant.About the Job: As a Customer Service Representative, you will be the face of Buffalo Wild Wings and will be...

  • Customer Service Representative

    1 week ago

    Rock Hill, South Carolina, United States Walmart Full time

    Key ResponsibilitiesAs a Customer Service Representative, you will be the face of Walmart and be responsible for providing exceptional customer service to our customers.You will be required to greet customers, answer questions, and resolve issues in a professional and courteous manner.You will also be responsible for maintaining a clean and organized store...

  • Customer Service Representative

    1 week ago

    Rock Hill, South Carolina, United States Palmetto Moon Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Sales Associate at Palmetto Moon. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our brand's products.ResponsibilitiesDeliver outstanding customer service and meet or exceed sales targetsDevelop...

  • Customer Service Ambassador

    1 week ago

    Rock Hill, South Carolina, United States Wal-Mart Stores , Inc. Full time

    **About the Role:**We are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Services Associate.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide exceptional customer service. As a Cashier and Front End Services Associate, you will play a...