Member Experience Manager

2 months ago

Houston, United States Industrious Full time
About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Houston, TX. To help, our compensation package includes some great commuter benefits

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You're the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don't know, you're comfortable asking. Your drive makes you excited to connect with the broader business community. You're proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people's needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

We are Industrious.

Extraordinary is no ordinary achievement. We'll only make this dream happen with a team of considerate collaborators who don't think inside the box. In fact, we don't even see one. Come join our team.

In a year you'll know you're successful if:
  • You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
  • You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it)
You're a great fit for this role if:
  • No member request is too big or too small for you to handle
  • You're energized by people and work well in a team
  • Your attention to detail is something people comment on
  • You're resilient. You know growth only comes from embracing challenging and unpredictable days
  • You're willing to get your hands dirty one minute and think big picture the next
Compensation:

The annual base compensation range for this role is between $65,000 and $75,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up $11,000 in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Industrious in the News:
  • The Great Room by Industrious launches first Australian Coworking space in Sydney
  • What Makes a Good Flex Space Location: Industrious' CEO Weighs In
  • Why Are Remote Corporate Workers Having More Fun? Co-Working Spaces
  • Instacart unveils coworking space tie-up

  • Member Experience Manager

    1 month ago

    Houston, Texas, United States Industrious Full time

    About IndustriousWe're a leading provider of premium workplace-as-a-service solutions, dedicated to creating exceptional experiences for teams of all sizes and stages. Our mission is to deliver great days for our members, and we're passionate about fostering a culture of collaboration, innovation, and inclusivity.The RoleWe're seeking a highly skilled Member...

  • Member Experience Manager

    2 weeks ago

    Houston, Texas, United States Industrious Full time

    About the RoleWe are seeking a highly skilled and motivated Member Experience Manager to join our team at Industrious. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and execute strategies to drive member engagement and retentionProvide...

  • Member Experience Manager

    1 month ago

    Houston, Minnesota, United States Industrious Full time

    About IndustriousIndustrious is a leading provider of premium workplace-as-a-service solutions, offering a unique and innovative approach to creating great days for teams of all sizes and stages. Our mission is to deliver exceptional workplace experiences that foster collaboration, productivity, and growth.About the RoleWe are seeking a highly skilled and...

  • Member Experience Manager

    2 weeks ago

    Houston, Minnesota, United States Industrious Full time

    About the CompanyIndustrious is a leading provider of premium workplace-as-a-service solutions, offering the highest-rated workplaces in the industry. Our mission is to create great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve...

  • **Member Experience Manager

    2 months ago

    Houston, Texas, United States Industrious Full time

    About the RoleWe are seeking a highly skilled and experienced Member Experience Manager to join our team at Industrious. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Experience: Develop and implement strategies to enhance member...

  • Constuction Project Manager

    3 weeks ago

    Houston, United States Telecom Constuction Project Manager Full time

    Role includes competitive salary, equity, and a bonus.The Construction Project Manager will be the leader of their assigned fiber to the premise projects. The Construction Project Manager has the ultimate responsibility of managing the project budget, establishing and meeting project timelines, managing the overall project team and interfacing with internal...

  • Constuction Project Manager

    3 weeks ago

    Houston, United States Telecom Constuction Project Manager Full time

    Role includes competitive salary, equity, and a bonus.The Construction Project Manager will be the leader of their assigned fiber to the premise projects. The Construction Project Manager has the ultimate responsibility of managing the project budget, establishing and meeting project timelines, managing the overall project team and interfacing with internal...

  • Experience Manager

    2 weeks ago

    Houston, Texas, United States Color Factory LLC Full time

    About the RoleAs a Color Factory Experience Manager, you will be responsible for overseeing all aspects of the guest experience, maintaining high standards in line with the Color Factory brand. You will empower the experience team to deliver exceptional guest experiences through coaching and team development, oversee experience-related Areas of...

  • Member Experience Representative Bilingual Vietnamese

    4 weeks ago

    Houston, Texas, United States VERDA HEALTHCARE, INC. Full time

    Job SummaryWe are seeking a highly skilled Member Experience Representative Bilingual Vietnamese to join our team at Verda Healthcare, Inc. This role is responsible for providing exceptional customer service to our Medicare members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide quality customer service to Medicare members, responding...

  • Customer Experience Manager

    1 week ago

    Houston, Texas, United States Agora Haus Full time

    About Agora HausAgora Haus is an exclusive private social club located in Houston, TX. We provide a vibrant community where individuals can connect, grow, and make an impact.Role OverviewThis part-time on-site role is located in Houston, TX. As a Concierge Manager at Agora Haus, you will be responsible for providing exceptional service and experiences to our...

  • Customer Experience Manager

    1 month ago

    Houston, Texas, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a highly skilled Customer Engagement Manager to lead our front-end operations and deliver exceptional customer experiences. As a key member of our store team, you will be responsible for managing and executing effective store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping...

  • Fitness Experience Manager

    1 week ago

    Houston, Texas, United States Orangetheory - Franchise #0319 Full time

    Job SummaryWe are seeking a highly motivated and experienced Fitness Experience Manager to join our team at Orangetheory - Franchise #0319. As a key member of our studio team, you will be responsible for delivering exceptional fitness experiences to our members, while also contributing to the growth and success of our business.Key ResponsibilitiesDevelop and...

  • Customer Experience Manager

    2 weeks ago

    Houston, Texas, United States Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading omnichannel processes, and maintaining store recovery standards.Key ResponsibilitiesLead the execution of class and in-store events...

  • VIP Experience Manager

    1 week ago

    Houston, Texas, United States LIVE NATION ENTERTAINMENT INC Full time

    Job Summary:We are seeking a highly skilled and experienced VIP Experience Manager to join our team at Live Nation Entertainment Inc. As a key member of our team, you will be responsible for managing the sale and execution of VIP upgrades, including premium seats, priority entry, and various premium upgrade products to concert patrons.Key...

  • Customer Experience Manager

    1 month ago

    Houston, Texas, United States Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading omnichannel processes, and maintaining store recovery standards.Key ResponsibilitiesLead the execution of class and in-store events...

  • Customer Experience Manager

    1 week ago

    Houston, Texas, United States Michaels Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, managing front-end operations, and leading our omnichannel processes.Key ResponsibilitiesLead and manage adherence to Standard Operating...

  • Customer Experience Manager

    2 months ago

    Houston, Texas, United States Agora Haus Full time

    About Agora HausAgora Haus is a distinguished private social club that fosters a community for personal growth, connections, and meaningful contributions. Our environment sparks creativity and innovation, with core values in Community, Design, Commerce, and Hospitality. Through curated experiences, we nurture ideas and relationships, blending social...

  • Customer Experience Manager

    2 months ago

    Houston, Texas, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of operational excellence.Key ResponsibilitiesCustomer...

  • Customer Experience Manager

    2 months ago

    Houston, Texas, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of operational excellence.Key ResponsibilitiesCustomer...

  • Retail Associate

    4 days ago

    Houston, Texas, United States Sam's Club Full time

    Key Responsibilities:We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will be responsible for ensuring a positive member experience by providing exceptional service and support in our parking lot and cart areas.Key Responsibilities:Ensure a well-maintained parking lot...