Customer Service Representative
7 days ago
Position Type: Full time, Hourly
Reports to: Customer Service Supervisor
Work Schedule: 7:30 AM to 4:30 PM, Monday through Friday with overtime as needed.
Revision Date: May 22, 2024
Summary/objective
To provide efficient service to customers and applicants for water and sewer service, promptly process applications for water and sewer service, perform efficient clerical work, and assist in other administrative duties. To receive payments for water and sewer accounts and to provide an efficient and accurate accounting for collections. To resolve customers' complaints and answer inquiries concerning water and sewer billings, payments, and other customer service. To promote and develop with the general public an understanding and acceptance of policies through courteous and efficient personal contact.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Prepares to meet customers by 8:00 AM. In preparation, counts working funds in cash drawer.
- Answers telephone, serves as radio operator, and handles personal communication with customers and employees.
- Explains installation procedures to new applicants, interprets policies, reads maps, initiates applications, completes necessary forms, and assigns control numbers for new service and billing.
- Process water and sewer payments along with other accounts receivable, received in the night depository, in the mail, or in person.
- Handles questions and requests such as printing bills and address changes.
- Monitors collections for accounts that the collector is working. Notifies collector immediately when accounts are paid.
- Reconciles record of each day's receipts with funds collected.
- After closing, counts out working funds and prepares the day's collections for deposit. Makes bank deposit. Locks funds in the safe daily.
- Answers billing complaints, in person and on the telephone, doing necessary research and correcting water and sewer bills as necessary.
- Process requests for water and sewer connects and disconnects, completes all necessary forms, collects appropriate fees and enters data into the computer system.
- Interprets polices to applicants and customers.
- Duties and work schedule may vary to include all facets of the water and sewer operations.
- Checks delinquent account files for any past due accounts before processing requests for service.
- Aid in formulation of the work plan and budget.
- Keeps general manager advised of any informality internal or external along with any overall personnel and customer problems or other needs within the organization.
- Keeps familiar with Environmental Protection Agency Right-to-Know regulations as they pertain to chemical substances, etc., found or used in the work area.
- Complies with traffic laws, regulations, and safe practices while operating any company vehicle.
- Other duties as assigned.
- A knowledge of current office technology and the operation of a personal computer is a must.
- Must have knowledge of the billing and collection procedures.
- Must be thoroughly familiar with the policies.
- Must have working knowledge of Microsoft Office including Word and Excel.
- Should have a friendly and pleasant demeanor in dealing with people while performing detailed work under pressure.
- Must be able to organize work and be tolerant of interruptions from phone and walk-in customers.
- Should have the ability to calmly explain unpopular policy and procedures so as to make them acceptable to most customers.
- Must have keyboarding skills to access records on a personal computer quickly and efficiently.
- Must be able to use a calculator with speed and efficiency.
- Must have skill to reconcile reports with sums of money.
- Apply confidentiality to all areas of sensitive employee and customer information.
- Excellent verbal and written communication skills.
- Reports to: Customer Service Supervisor
- Normal office conditions.
- Some overtime is required daily at closing time and during emergency operating conditions.
- Duties involve moderate to heavy workload.
- Interaction with difficult customers.
- Overtime required depending on workload and deadlines.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Travel required
Occasional travel to branch offices is required.
Education and experience
- High school graduate or equivalent.
- Additional education and training in office technology is desirable.
- Five years' experience in clerical and office work, including handling of monies, and meeting and dealing with people.
- Must possess and maintain a valid driver's license.
- Must be willing to obtain First Aid/CPR certification upon employment.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
-
Customer Service Representative
3 weeks ago
Bowling Green, Ohio, United States CVS Health Full time**Job Summary:**We are looking for a Customer Service Representative to join our team at CVS Health. In this role, you will be responsible for providing exceptional customer service and ensuring that every customer has a positive experience.Your key responsibilities will include:Responding to customer inquiries and resolving issues;Processing transactions...
-
Customer Service Representative
6 days ago
Bowling Green, Missouri, United States WARRENTON OIL GROUP Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at WARRENTON OIL GROUP. The ideal candidate will provide excellent customer service, operate a cash register accurately, and follow company policies. The estimated salary for this position is $12-$15 per hour, depending on experience. This role offers competitive pay, paid...
-
Customer Service Representative
1 month ago
Bowling Green, United States U-Haul Full timeLocation: 2823 Nashville Rd, Bowling Green, Kentucky 42101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative/Collector
4 months ago
Bowling Green, United States Med Center Health Full timeAnswers incoming calls, works to resolve customer issues or complaints, to establish payment arrangements and works correspondence. Minimum Qualifications Work Experience Previous medical billing experience preferred. Education High school graduate o Customer Service Representative, Customer Service, Collector, Representative, Retail, Healthcare
-
Customer Service Representative
3 weeks ago
Bowling Green, Virginia, United States Food Lion Full timeJob Summary:Food Lion is seeking a highly motivated Customer Service Representative to provide exceptional customer service and support in our front-end operations. As a key member of our team, you will be responsible for delivering fast, easy, flexible, and friendly service to customers while ensuring the highest level of satisfaction.About Food Lion:With...
-
Customer Service Representative
3 days ago
Bowling Green, United States NCM Insurance Agency Full timeDESCRIPTIONThe NCM Insurance Agency Customer Service Representative (NCMI CSR) is responsible for answering customer inquiries, processing renewal payments, and providing potential customers with detailed information about the insurance agency’s products and services. This position is also responsible for reviewing customer policies from time to time and...
-
Customer Service Representative
23 hours ago
Bowling Green, United States NCM Insurance Agency Full timeDESCRIPTION The NCM Insurance Agency Customer Service Representative (NCMI CSR) is responsible for answering customer inquiries, processing renewal payments, and providing potential customers with detailed information about the insurance agencys products and services. This position is also responsible for reviewing customer policies from time to time and...
-
Customer Service Representative
6 days ago
Bowling Green, United States Warren County Water District Full timeJob Title: Customer Service RepresentativePosition Type: Full time, HourlyReports to: Customer Service SupervisorWork Schedule: 7:30 AM to 4:30 PM, Monday through Friday with overtime as needed.Revision Date: May 22, 2024Summary/objectiveTo provide efficient service to customers and applicants for water and sewer service, promptly process applications for...
-
Customer Service Representative
3 weeks ago
Bowling Green, Kentucky, United States Wal-Mart Full timeAbout the RoleWe are seeking a highly motivated Customer Service Representative to join our team as a Merchandise Specialist. This role is responsible for ensuring that customer service standards are met and exceeded, while also providing exceptional support to customers in their shopping experience.
-
Customer Service Representative
2 weeks ago
Bowling Green, United States Warren County Water District Full timeJob Title: Customer Service RepresentativePosition Type: Full time, HourlyReports to: Customer Service SupervisorWork Schedule: 7:30 AM to 4:30 PM, Monday through Friday with overtime as needed. Revision Date: May 30, 2024Summary/objectiveTo provide efficient service to customers and applicants for water and sewer service, promptly process applications for...
-
Customer Service Representative
1 week ago
Bowling Green, United States Warren County Water District Full timeJob Title: Customer Service RepresentativePosition Type: Full time, HourlyReports to: Customer Service SupervisorWork Schedule: 7:30 AM to 4:30 PM, Monday through Friday with overtime as needed. Revision Date: May 30, 2024Summary/objectiveTo provide efficient service to customers and applicants for water and sewer service, promptly process applications for...
-
Financial Services Representative
3 weeks ago
Bowling Green, Kentucky, United States Service One Credit Union Full time**Job Summary**We are seeking a highly skilled and customer-focused Financial Services Representative to join our team at Service One Credit Union. As a key member of our branch, you will provide exceptional service to our members, ensuring their financial needs are met with timely, courteous, and professional manner.**About the Role**In this role, you will...
-
Customer Service Representative
4 weeks ago
Bowling Green, United States Multi-Color Corporation Full timeBuild your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you...
-
Customer Service Representative
1 month ago
Bowling Green, United States Multi-Color Corporation Full timeJob DescriptionJob DescriptionBuild your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions....
-
Customer Service Representative
1 month ago
Bowling Green, United States Multi-Color Corporation MCC Full timeDescription Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our...
-
Customer Service Representative
2 months ago
Green Bay, United States Wisconsin Public Service (WPS) Full timeWPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location. Pay & Benefits:Starting pay is $21.96 and offers regular increases per the bargaining agreement.Benefits include:Medical/Dental/Vision Plan401K PlanPaid Time Off Paid HolidaysJob SummaryDo you enjoy guiding customers and taking control of...
-
Customer Service Representative
2 weeks ago
Bowling Green, Kentucky, United States Torrid Full timeTorrid offers a competitive salary of $45,000 - $55,000 per year as a Sales Associate. Key responsibilities include:Key ResponsibilitiesProvide exceptional customer service and create positive shopping experiences.Maintain visual standards and organization of the sales floor and stockroom.Process transactions accurately and efficiently using sales and...
-
Customer Experience Representative
1 week ago
Bowling Green, Missouri, United States Walmart Full time**Overview of the Job:**The Customer Experience Representative plays a vital role in delivering exceptional customer service and driving sales growth at Walmart Supercenter #145 in Bowling Green, MO.Key Responsibilities:Deliver outstanding customer service through active listening, empathy, and problem-solving skillsProcess customer transactions accurately...
-
Customer Service Representative
2 weeks ago
Bowling Green, Kentucky, United States KFC Full timeAt KFC, our Team Members are the backbone of our operations. We're looking for individuals who share our passion for delivering high-quality service to our guests.We offer a competitive salary of $12-$15 per hour, depending on experience and qualifications. Our team members enjoy a positive and collaborative work environment, opportunities for advancement,...
-
Customer Support Specialist
3 weeks ago
Green River, Wyoming, United States Remote Customer Service Full timeAbout the RoleWe are seeking a Customer Support Specialist to join our team in a flexible work arrangement. This role involves providing exceptional customer service from the comfort of your own home.Key Responsibilities:• Customer Support: Answer inbound calls and provide accurate and helpful information to customers.• Problem Resolution: Resolve...