Customer Service Representative

5 days ago


Bowling Green, Virginia, United States Food Lion Full time
Job Summary:
Food Lion is seeking a highly motivated Customer Service Representative to provide exceptional customer service and support in our front-end operations. As a key member of our team, you will be responsible for delivering fast, easy, flexible, and friendly service to customers while ensuring the highest level of satisfaction.

About Food Lion:
With over 60 years of experience, Food Lion has been providing an easy, fresh, and affordable shopping experience to communities across the Southeastern and Mid-Atlantic states. We strive to create a positive shopping experience for our customers by offering a wide range of products and services, competitive prices, and excellent customer service.

Responsibilities:
• Provide prompt, accurate, and friendly service to customers
• Greet each customer and use their name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handle the payment transaction per standard practice
• Maintain alertness and call for assistance when needed to service customers per service standards

Qualifications:
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position with or without reasonable accommodations

Physical Requirements:
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances

Estimated Salary: $12.00 - $15.00 per hour based on location and experience. Benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off.
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