Customer Service Representative

2 weeks ago

Batesville, United States Global Atlantic Financial Group Full time
COMPANY OVERVIEW

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR).

Greenhouse is our scheduling tool, and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling.

This position is not eligible for visa candidates now or in the future.

Job Title: Client Care Advocate

Location: Batesville, IN

Start Date: November 11, 2024

Pay: $17.58 per hour + overtime pay

Training Duration: 6-8 weeks (Monday-Friday, 8:30 am - 5:00 pm EST)

Post-Training Schedule: Hybrid schedule (3 days in the office, 2 days from home)

Working Hours: 8-hour shift, Monday-Friday, the hours after training will be 10:30-7PM EST, need to be flexible with shift time

This position is known internally as a Client Care Advocate.

Perks and Benefits:
  • $3,500 sign-on bonus (including $500 cash and $3,000 equity)
  • All IT equipment provided
  • Hybrid work schedule after training period (2 days at home, 3 days in the office)
  • Free lunch and parking
  • Referral bonuses
RESPONSIBILITIES:
  • Understands insurance products, procedures, and system capabilities
  • Responds to inbound calls providing excellent customer service
  • Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
  • Receives and resolves telephone inquiries from parties of the contract within service standards
  • Identify, communicate, and proactively work to solve problems or issues
  • Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
  • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
  • Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships
  • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.
  • Main contact for assigned sales representatives, accounts, and states
  • Provides a broad range of technical and operational support to clients and agents
  • Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
  • Participation in team meetings
  • Provides other duties as assigned by management
REQUIRED QUALIFICATIONS:
  • High School diploma or GED required
  • 1+ years of work experience in customer service
  • Strong PC and Software skills, especially Microsoft Office products
  • Insurance industry knowledge is a plus
PREFERRED QUALIFICATION:
  • Proven ability to grasp new products, concepts, and procedures
  • Understanding of the industry, sales process, and distribution channel
  • Strong attention to detail with excellent organizational skills
  • Great interpersonal and team skills required
  • Strong written and oral communication skills
  • Excellent phone presence and presentation
  • Ability to maintain positive attitude and composure in dealing with difficult situations
  • Demonstrated flexibility with schedules and time management
  • This role is not eligible for visa sponsorship now or in the future

AMAZING Benefits- Click on graphic below to learn more

#LI-BB1

#LI-HYBRID

TOTAL REWARDS STATEMENT

Global Atlantic's employees thrive in a fast-paced, high-performing culture with strong benefit options and wellbeing resources that support innovation, accountability and stewardship. At Global Atlantic, being an employer of choice means we are committed to offering employees a customizable and comprehensive benefits package. Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We strive to foster a culture of total well-being through community outreach and charitable giving programs. Click HERE to learn more about our charitable giving programs.

Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic was proudly named: Best in Perks & Benefits, Best Company Work-Life Balance, Best Company Happiness and Best Company Compensation. Learn more about our Benefits offerings.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Find out more about GA's commitment to creating a culture of belonging: DE&Iand Strategic Pillars

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you require an accommodation during the hiring process or after you are hired for any protected status under the ADA, please email benefits@gafg.com.

Discover more about Global Atlantic below:

Global Atlantic Privacy Statement

Our employees are in the office 4 - 5 days per week in Hudson Yards, NY and 3 - 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

  • Customer Service Representative

    2 weeks ago

    Batesville, Indiana, United States careermount Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesGreet customers and...

  • Customer Service Representative

    3 weeks ago

    Batesville, Arkansas, United States Pizza Hut Full time

    About the Role:The Customer Service Representative is a key member of our Pizza Hut team, responsible for delivering exceptional customer experiences over the phone. As a CSR, you will be the first point of contact for our customers, handling menu orders and concerns with professionalism and enthusiasm.Key Responsibilities:Process and handle customer menu...

  • Customer Service Representative

    4 months ago

    Batesville, United States Pacific Retirement Services Full time

    Job Type Full-time Description Company Overview ACI Building Systems is a leading metal building manufacturer dedicated to providing high-quality solutions for our customers. With a focus on innovation and excellence, we strive to exceed our customers' expectations in every project we undertake. Our company culture values teamwork, integrity, and continuous...

  • Customer Service Representative

    1 week ago

    Batesville, Indiana, United States ArkansasBride Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting our banking products and services.Key ResponsibilitiesOpen new accounts,...

  • Clinical Customer Service Representative

    3 weeks ago

    Batesville, Indiana, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Clinical Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, conducting medical assessments, and ensuring compliance with regulatory requirements.Key...

  • Customer Service Representative

    3 weeks ago

    Batesville, Mississippi, United States Lowe's Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Lowe's. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and safe store environment, and ensuring that our customers have an outstanding shopping...

  • Customer Service Representative

    3 weeks ago

    Batesville, Indiana, United States Kocolene Development Co Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at Kocolene Development Co. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesInspect and...

  • Customer Service Representative

    2 weeks ago

    Batesville, Indiana, United States Equity LifeStyle Properties Full time

    We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Equity LifeStyle Properties. As a Front Desk Clerk, you will play a critical role in providing exceptional customer service to our guests and residents, ensuring a memorable and enjoyable experience.Key Responsibilities:Act as the primary point of contact for guests and...

  • Customer Service Representative

    2 weeks ago

    Batesville, Indiana, United States George's Pharmacy Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at George's Pharmacy. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, operating our cash register, and assisting our pharmacy staff with various tasks.Key...

  • Customer Service Representative

    2 weeks ago

    Batesville, Indiana, United States Equity LifeStyle Properties Full time

    We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Equity LifeStyle Properties. As a Front Desk Clerk, you will be the first point of contact for our guests and residents, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Provide exceptional customer service to guests and residents,...

  • Customer Service Representative

    6 days ago

    Batesville, Indiana, United States Gillman Home Center Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Cashier. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    2 weeks ago

    Batesville, Indiana, United States Global Atlantic Financial Group Full time

    About Global Atlantic Financial GroupGlobal Atlantic Financial Group is a leading insurance company that provides tailored solutions to create more secure financial futures. Our company is driven by a strong financial foundation, risk and investment management expertise, and a culture focused on integrity, teamwork, and building long-term client...

  • Customer Service Representative

    3 weeks ago

    Batesville, Mississippi, United States GPM Investments Full time

    Early Riser Opportunity:Greet customers with a warm and welcoming smile, setting the tone for a positive shopping experience.Visual Merchandising Expert:Restock and organize shelves to create an inviting and well-presented store environment, showcasing products in an attractive and appealing way.Key Responsibilities:Provide exceptional customer service,...

  • Customer Service Ambassador

    4 weeks ago

    Batesville, Arkansas, United States A.I.D. Temporary Services, Inc Full time

    Customer Service RepresentativeWe are seeking highly motivated and bilingual Customer Service Representatives to fill a key role in our company.Provide exceptional customer service to clients via telephone, utilizing strong communication and problem-solving skills.Enter data accurately and efficiently, maintaining a high level of attention to...

  • Customer Service Ambassador

    3 weeks ago

    Batesville, Mississippi, United States Circle K Stores, Inc. Full time

    **About Circle K Stores, Inc.**We are a leading convenience store chain with a strong presence in the retail industry. Our stores offer a wide range of products and services to meet the needs of our customers.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Batesville, Arkansas, United States TEKsystems Full time

    About the Role:This position is responsible for conducting medical assessments with potential new clients via telephone. The successful candidate will also assist clients in initiating their long-term care benefits after purchasing a contract.Key Responsibilities:Conduct phone interviews to gather information and assess client needsProvide excellent customer...

  • Customer Service Representative

    1 week ago

    Batesville, Arkansas, United States TEKsystems Full time

    About the Role:This position is responsible for conducting medical assessments with potential new clients via telephone. The successful candidate will also assist clients in utilizing their long-term care benefits after purchasing a contract.Key Responsibilities:Conduct phone interviews to gather information and assess client needsProvide excellent customer...

  • Customer Service Representative

    3 weeks ago

    Batesville, Arkansas, United States TEKsystems Full time

    About the Role:This position is responsible for conducting medical assessments with potential new clients via telephone. The successful candidate will also assist clients in initiating their long-term care benefits after purchasing a contract.Key Responsibilities:Conduct phone interviews to gather information and assess client needsProvide exceptional...

  • Customer Service Representative

    1 month ago

    Batesville, United States TEKsystems Full time

    Description: This position is responsible for completing by telephone, a medical assessment with potential new clients. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate...

  • Customer Service Ambassador

    2 weeks ago

    Batesville, Mississippi, United States Circle K Stores, Inc. Full time

    **About Circle K Stores, Inc.**We are a leading convenience store chain seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. Our stores are located throughout the United States, and we offer a dynamic and fast-paced work environment.**Key Responsibilities:**Provide exceptional customer service to...