Current jobs related to Customer Service Representative, Tier 1 - Durham - LC Industries

  • Tier 1 NOC Engineer

    1 week ago

    Durham, United States Insight Global Full time

    Job DescriptionJob DescriptionTier 1 NOC Engineer*Must be able to work a 7:00am - 3:00pm EST Monday - Friday shift.*Perks:- Regular trainings to improve technical skills- Long term opportunity to grow with the team- Working with Cisco tools/technology to improve your skillsMust-haves- Network troubleshooting support- Cisco routers- Cisco switches- Customer...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States HomeTeam Pest Defense Full time

    {"title": "Customer Service Representative", "description": "Deliver Exceptional Customer ExperiencesAt HomeTeam Pest Defense, we're committed to providing top-notch customer service that exceeds expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key...

  • Customer Service Representative

    3 days ago

    Durham, North Carolina, United States Carpe Full time

    {"title": "Customer Service Representative", "description": "OverviewCarpe is a rapidly growing brand of sweat products that has revolutionized the industry since its launch in 2015. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Customer Service Representative to join our Durham, North Carolina-based...

  • Customer Service Representative

    3 months ago

    Durham, United States U-Haul Full time

    Location: 2422 New Raleigh Hwy, Durham, North Carolina 27703 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States HomeTeam Pest Defense Full time

    **Job Summary**At HomeTeam Pest Defense, we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.**Key Responsibilities:**Provide exceptional customer service, consistent with HomeTeam Pest Defense service...

  • Customer Service Representative

    6 days ago

    Durham, North Carolina, United States HomeTeam Pest Defense Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences that drive customer satisfaction and loyalty.Key ResponsibilitiesProvide positive customer...

  • Customer Service Representative

    3 days ago

    Durham, North Carolina, United States UniFirst Full time

    Customer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Domino's Pizza LLC Full time

    Job DescriptionJob Title: Customer Service RepresentativeCompany: Domino's Pizza LLCJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States HomeTeam Pest Defense Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesProvide proactive and...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Public Storage Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Company OverviewPublic Storage is the self-storage industry leader, dedicated to providing exceptional customer service and innovative solutions. We are seeking a skilled Customer Service Representative to join our team.Key ResponsibilitiesAs a Customer Service Representative, you will be...

  • Customer Service Representative

    11 hours ago

    Durham, New Hampshire, United States Domino's Pizza LLC Full time

    Join Domino's Pizza LLC as a Customer Service RepresentativeAbout the JobWe're on the hunt for talented individuals to join our team as Customer Service Representatives. As a key member of our crew, you'll be responsible for providing exceptional customer experiences, ensuring our customers receive the best possible service, and helping us maintain our...

  • Representative, Customer Service

    2 months ago

    Durham, United States LC Industries Full time

    ** Representative, Customer Service** **Job Category****:** Customer Service **Requisition Number****:** REPRE003436 Showing 1 location **Job Details** **Description** **JOB DESCRIPTION** Department: Sales Location: Durham Reports to: Manager ****STATEMENT OF PURPOSE**** Perform daily customer service functions for the Sales department. ****RESPONSIBILITY...

  • Customer Service Representative

    1 week ago

    Durham, North Carolina, United States Domino's Pizza LLC Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Cole Mill Rd. restaurant. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a welcoming and engaging...

  • Customer Service Representative

    4 months ago

    Durham, United States Metal Supermarkets Raleigh Full time

    Metal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency....

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States HomeTeam Pest Defense Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    4 months ago

    Durham, United States Metal Supermarkets Raleigh Full time

    Job DescriptionJob DescriptionMetal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Michaels Stores Full time

    {"title": "Customer Service Representative", "content": "At Michaels Stores, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping customers find what they need and providing top-notch service.Key Responsibilities:Provide fast and friendly check-out experiencesEngage...

  • Customer Service Representative

    6 days ago

    Durham, North Carolina, United States UniFirst Full time

    Customer Service RepresentativeUniFirst is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Handle customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Durham, North Carolina, United States Domino's Pizza LLC Full time

    Job SummaryDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external customers, promoting our products and services, and upholding our company's standards of...

  • Customer Service Representative

    4 days ago

    Durham, North Carolina, United States Michael Jordan Nissan Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Sales Consultant at Michael Jordan Nissan in Durham, NC.Key ResponsibilitiesAs a Customer Service Representative - Sales Consultant, you will be responsible for ensuring our customers have a positive experience shopping with...

Customer Service Representative, Tier 1

5 months ago

Durham, United States LC Industries Full time
Job DescriptionDepartment: Customer Service
Location: Durham
Reports to: Manager

Statement of Purpose
Perform daily customer service functions.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service to customers and partners.
  • Assist department in meeting customer service goals and service level agreements.
  • Processing incoming orders for the department.
  • Track and issue credits for customer returns.
  • Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner.
  • Maintain accurate records of customer interactions and service.
  • Utilize reference materials to assist and resolve any inquiries.
  • Assist the team with projects.
  • Maintain the strictest confidentiality and privacy of customer and agency information.
  • All other duties as assigned by Manager or Supervisor.
PHYSICAL DEMANDS
  • While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands.
  • Work schedule is Monday - Friday, 7:30 am - 4:00 pm ET.
Responsibility for Work of Others
None

Supervision Required
Daily

Experience Required

EDUCATION REQUIRED
  • High School graduate with additional training in customer service or one-year equivalent work experience.
TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
  • Two years of experience in customer service, customer support, or a related field.
  • Must be proficient with Windows 10 and the Chrome browser and have basic computer skills.
  • Able to multitask and use multiple computer programs at the same time.
  • Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing.
  • Demonstrated proficiency with Microsoft Office skills, especially Excel.
  • Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues.
  • Strong time management and prioritization skills.
  • If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation.
Travel Required
None

Work EnvironmentThe noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits
  • Health Care Plan (Medical, Dental, and Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Paid Time Off (Vacation, Sick, and Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term and Long-Term Disability
  • Training and Development
  • Hybrid work schedule after training is completed


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

#CustomerService #AbilityOne #BVI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)