eServices Specialist 1

4 weeks ago


Oak Ridge, United States Enrichment Federal Credit Union Full time

Job Type Full-timeDescriptionJob Summary: The eServices Specialist 1 provides support to members through comprehensive knowledge of a multi-line phone system and the credit unions digital service offerings. Essential Functions:Utilizes a multi-line phone system and digital suite to assist members across various modes of communication.Maintains excellent member service while addressing member inquiries.Maintains in-depth knowledge of credit union products and services to assist and educate members.Strives to maintain single call resolution or single engagement resolution via our digital platforms.Performs member transactions, file maintenance and account change request while following company policy and procedures.Assists members with online banking and/or bill pay inquiries and maintenance.Supports members with debit and credit card inquires and maintenance.May be cross trained in other areas of eServices to better support team and members.Communicates with management and team members for support.Other duties as assigned by management.RequirementsJob Qualifications: High School graduate or equivalent. Associates degree in Business, Accounting or Finance or equivalent experience preferred. Minimum one year of experience in financial services organization. Skills/Abilities/Knowledge:A strong knowledge of EFCU's digital service offerings.Strong verbal and written communications skills. Organizational skills.Problem-solving skills.Possesses a can-do attitude and works well in a team-based, fast-paced work environment. Excellent judgment and decision-making skills. Works well under pressure and displays a strong commitment to integrity and member confidentiality. Demonstrates working knowledge of all credit union services, policies, and procedures.Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary.Salary Description $17.00/hour



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