Firearms Customer Service Representative

3 weeks ago

Rock Island, United States Rock Island Auction Company Full time

Firearms Customer Service Representative
Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Representative at Rock Island, Illinois Deliver world-class customer service as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making. Click  to check out RIAC's hiring video

RIAC standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST.

What does world-class customer service look like?

  • It’s all about relationships Build and maintain long-lasting relationships with buyers and collectors.
  • Keep meticulous records of all customer interactions to meet (or EXCEED) company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations.
  • Unite as a team while empowering co-workers to meet targets and goals.
  • Engage in active listening and problem solving with customers to answer questions, resolve issues, address concerns, and if necessary, escalate to the next level.
Why work for RIAC?
  • 1st shift schedule
  • Fun work environment
  • FREE fountain soda, fruit, oatmeal and treats
  • Paid time off and holidays
  • A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D
  • 401(k) with company match
Qualified candidates meet the following requirements:
  • High school diploma, GED, or equivalent required;
  • Two years’ previous customer support experience, or similar experience required;
  • Intermediate proficiency using Microsoft Office (Outlook, Word, Excel);
  • Strong data entry skills and attention to detail;
  • Ability to work six (6) auction weekends per year; and
  • Ability to obtain and maintain active FOID card status (Illinois residents only).

Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation. 
 

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.

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