IT Infrastructure Specialist

Trigo Global Quality Solutions is seeking an IT Infrastructure Specialist in Peoria, IL area.

Overall Purpose

The Group IT Infrastructure Specialist manages and supports the deployment and maintenance of the Group 's IT tools and infrastructure. They also contribute to the Group's various IT projects.

May Report to

Group IT Infrastructure Manager

Responsibilities

Client relationship & Business development
•Ensure end user communication and punctuality
•Interface with regional IT teams and external suppliers
•Point of contact for IT regional Managers in the Americas, Asia, Continental Europe, and WEMEA
•Interface between application owner and suppliers support for technical investigation
•Ensure level 3 support of group Infrastructure
•Provide regular reporting on the progress of assigned projects

Operations
•Report information regarding major events as soon as they occur in the event of deviations in management of day to day operations

Organization & Management
•Organize communication of functional and technical enhancement
•Manage technical documentation (Technical guidance document, user and admin guide, procedures, rules, etc.)
•Ensure compliance with group standards and rules
•Follow issue investigation, redact and communicate the remediation plan
•Open and follow support cases if applicable

Technical
•Ensure technical expertise for TRIGO regional solutions
•Contribute to Infrastructure improvement and project implementation
•Manage communication tools: Office 365, Skype, SharePoint, etc.
•Manage group infrastructure tools: Azure, InTune, Active Directory, etc.
•Manage monitoring and security: ATP, Data Protection, AntiVirus, etc.
•Monitor technological developments in the field
•Apply the procedures defined in the QMS (Quality Management System) and apply ITIL best practices

Other
•Any other duties as assigned

Knowledge, skills, abilities

Hard skills Values & attitudes

Good knowledge of :
•IT infrastructure
•Office 365
•Azure infrastructure
•Microsoft Environment (Windows

Server and workstation)
•Linux server (Debian, Ubuntu,

CentOS)
•Identity management
•Network Topology

Other :
•Great communication skills
•Ability to speak with diplomacy
•Able to work in a multicultural

environment

Global team spirit •Team player •Caring for people •Open-minded Excellence •Reactive •Resilient to pressure •Rigorous Customer focus •Client oriented •Reliable & trustworthy •Flexible •Initiative •Autonomous •Innovative •Daring

Work experience

Overall recommendations

3+ Years Experience

Education background

Overall recommendations

Microsoft Azure (with certification AZ-900 or

AZ-104) preferred

---