Senior Staff Engineer

4 weeks ago

Chevy Chase, United States Global Technical Talent Full time

Senior Staff Engineer - Amazon Connect

Duration: 3-month contract/ Right to Hire Contract Hourly Pay rate up to 100/hr Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.

Position Description

Our Senior Staff Engineer is a senior-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between. Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies. You will help drive our insurance business transformation as we redefine the experience for our customers.

Responsibilities

Provides technical architecture & leadership for medium to large, complex, cross-functional Products/Platforms, enabling the work for all teams within a Domain and mentoring relatively junior engineers. Self-Directed. Specifies architectures and sub-system or process decompositions that involve significant integrations and/or cross-team collaboration Provides pertinent documents, directions, and examples. Identifies short- and long-term solutions; Implements new architectural patterns Ensures that software and system implementation and deployment configurations meet the functional and non-functional requirements for the system and that the implementation is of high quality Principal contributor (lead) and approver for design, patterns, best practices, policies, code, and architecture reviews activities involving complex integrations Translates complex business requirements into technical designs

Qualifications

Expert experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects Expert experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch Master-level experience using multiple programming languages including Node.js, Python, C# Experience implementing infrastructure as code using Terraform Experience integrating with internal and external applications Developed strategies, processes, and best practices for the department by analyzing industry best practices Provided a technical direction and architectural guidelines for teams facing extremely complex technical challenges Experience building detailed technical architecture, framework, and reusable capabilities with best practices and operational intelligence that meet the test of time iteratively Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors. Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due. Experience working in an Agile environment (Scrum, Kanban, SAFe) AWS Certifications at the Associate, Professional, or Specialty Level

Experience

8+ years of experience in Contact Center technologies and Cloud Architecture 10+ years of professional software development experience 8+ years experience with architecture and design 4+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots 4+ years of experience using Terraform as Infrastructure as Code 6+ years of experience in open-source frameworks 3+ years of people management experience

Education:

Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Benefits:

Medical, Vision, and Dental Insurance Plans 401k Retirement Fund #gtttf #LI-GTT #J-18808-Ljbffr

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