Staff Engineer

3 weeks ago

Chevy Chase, United States Global Technical Talent Full time
Staff Engineer
  • Duration: 3-month contract/ Right to hire
  • Contract hourly pay rate up to $90/hr
  • Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.

Job Description
  • Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies.
  • You will help drive our insurance business transformation as we redefine experience for our customers.

Position Description
  • Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability.
  • Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
  • The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Job Responsibilities
  • The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers
  • Implement complex parts of a system or a product
  • Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring
  • Lead efforts that set the direction for the rest of the team
  • Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items
  • Defines metrics and solutions translating to increased service maturity
  • Demonstrates incident response and problem-determination leadership
  • Develop and obtain consensus on enterprise-wide guidelines and policies

Qualifications
  • Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
  • Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
  • Expert experience using multiple programming languages including Node.js, Python, C#
  • Experience implementing infrastructure as code using Terraform
  • Experience integrating with internal and external applications
  • Expert in one or more areas of software, data, systems design, development, deployment and operation
  • Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
  • Expert in data ingestion and transformation
  • Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
  • Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
  • Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood.
  • Actively demonstrates these behaviors.
  • Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
  • Experience working in an Agile environment (Scrum, Kanban, SAFe)
  • AWS Certifications at the Associate, Professional, or Specialty Level

Experience
  • 6+ years of experience in Contact Center technologies and Cloud Architecture
  • 6+ years of professional software development experience
  • 3+ years experience with architecture and design
  • 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
  • 3+ years of experience using Terraform as Infrastructure as Code
  • 4+ years of experience in open-source frameworks
  • 1+ years of people management experience

Education
  • Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
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