Customer Service Representative

6 days ago

Maumee, United States Barnes Inc. Full time

Description An exciting opportunity exists at Barnes for a Customer Service Representative in its Force and Motion Control SBU, Maumee, OH. The ideal candidate will be responsible for the preparation, review, and flow down of all ASRaymond solicitations, proposals and contracts to ensure legal and corporate guidelines are in compliance, as well as, ensuring proper alignment with appropriate policies and procedures. The CSR will document and maintain all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures. Core Responsibilities: Primary contact for all inquiries from customers regarding orders, quotes, deliveries, changes, shipping and data entry, quality concerns, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication. Responsible for contract review relating to customer purchase orders, quotes, and customer specific requirements. Works with Customer Service Supervisor to resolve customer requirements; drafting correspondence for external/internal customers in response to specific inquiries. Responsible for disseminating terms and conditions, special instructions, configuration changes, quality, pricing and/or other requirements throughout the organization in accordance with written procedures. Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions. Works with Customer Service Supervisor and Customer Service Manager to establish proper direction and guidance to functional areas to ensure proper administration of contract requirements. Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements. Vast knowledge of division policies/procedures to resolve customer inquiries relating to product application, customer specific requirements, and quality claims. Review customer requests for quotes and government solicitations (with guidance of the Contracts & Customer Service Supervisor and Customer Service Manager). Coordinates with sales team and functional areas on new opportunities. Responsible for inputting data (sales orders, RFQ, pricing, status, etc.) into the ERP system and ensuring data is accurate and complete. Responsible for raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required. Coordinates with finance to set up new customer accounts, obtaining tax exempt documentation, and validating purchase order for alignment to company payment terms and conditions. Support Account Receivable initiatives by resolving pricing and shipping discrepancies. Collaborates with all functional areas to identify opportunities that support continuous improvement initiatives. Maintains professional business relationships with customers. Sharing information with Sales and Marketing to maintain competitiveness. Sharing business opportunities that result from new product introductions to customers and passing the opportunities onto the Sales Team. Collaboration with Operations to execute expedites, tracking information, and process courier claims. Process RGA, credits and debits utilizing division guidelines. Other projects/responsibilities as assigned. Following Barnes Group Code of Business Ethics and Conduct.

Qualifications: Minimum of two years of prior experience in Customer Service or a related position preferably in the Distribution industry. Exemplary oral and written communication skills. Experience working in an ERP system required. Experience working with Microsoft Office Applications (Outlook, Excel, Word, etc.) required.

Education Requirements: High School Diploma or equivalent Associate degree preferred

Qualifications Behaviors Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Motivations Self-Starter - Inspired to perform without outside help Education Associates of Arts (preferred) High School Diploma (required) Experience ERP System (required) 2 years: Customer service or related in Distribution center (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    5 months ago

    Maumee, United States Barnes Group Full time

    An exciting opportunity exists at Barnes for a Customer Service Representative in its Force and Motion Control SBU, Maumee, OH. The ideal candidate will be responsible for the preparation, review, and flow down of all AS - Raymond solicitations, prop Customer Service, Customer Service Representative, Service Manager, Representative, Manufacturing, Retail,...

  • Customer Service Representative

    5 months ago

    Maumee, United States Zatkoff Seals & Packings Full time

    The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Duties / Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or additional products. Assists the...

  • Customer Service Representative

    2 months ago

    Maumee, United States Zatkoff Seals & Packings Full time

    Job Type Full-time Description The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Duties / Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or...

  • Customer Service Representative

    3 weeks ago

    Maumee, Ohio, United States The Advance Group Full time

    Customer Service Representative OpportunityWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at The Advance Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 week ago

    Maumee, Ohio, United States Steve Decker - State Farm Agent Full time

    ROLE OPPORTUNITY: Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative with Steve Decker - State Farm Agent, you will be the face of our company, providing top-notch service to our customers. RESPONSIBILITIES: * Provide prompt,...

  • Customer Service Representative

    3 weeks ago

    Maumee, Ohio, United States First Insurance Group Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, processing daily transactions, and identifying opportunities to cross-sell our products and services.**Key...

  • Customer Service Representative Position

    3 weeks ago

    Maumee, Ohio, United States Aliance one Full time

    Customer Service Representative OpportunityAre you looking for a challenging role in customer service where you can utilize your communication skills to resolve issues and provide solutions to healthcare providers? We have an exciting opportunity for a Customer Service Representative to join our team at AllianceOne.Job SummaryWe are seeking a highly...

  • Customer Service Representative

    3 weeks ago

    Maumee, Ohio, United States Steve Decker - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Steve Decker - State Farm Agent.Key ResponsibilitiesProvide exceptional customer service by responding to inquiries, resolving issues, and offering solutions.Use a customer-centric approach to educate clients about insurance...

  • Customer Service Representative

    1 month ago

    Maumee, Ohio, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist...

  • Customer Service Representative

    1 month ago

    Maumee, Ohio, United States First Insurance Group Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Insurance Group. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, processing daily transactions, and identifying opportunities to sell our products and...

  • Customer Service Representative Part Time

    4 weeks ago

    Maumee, Ohio, United States Planet Fitness Full time

    {"title": "Customer Service Representative", "description": "At Planet Fitness, we're seeking a Customer Service Representative to provide exceptional member experiences and support our team.Responsibilities:* Greet members and guests with a smile and provide top-notch customer service* Answer phone calls and respond to member inquiries in a timely and...

  • Customer Service Representative Opportunity

    4 weeks ago

    Maumee, Ohio, United States Aliance one Full time

    About AllianceOneAs a subsidiary of Teleperformance, AllianceOne offers a unique opportunity to be part of a global leader in contact center management. Our company has built a strong presence worldwide, providing employees with a chance to capitalize on this global reach.Job DescriptionWe are seeking a skilled Customer Service Representative to join our...

  • Customer Service Representative Part Time

    4 weeks ago

    Maumee, Ohio, United States Planet Fitness Full time

    Planet Fitness is seeking a Customer Service Representative to provide exceptional member experiences. As a key member of our team, you will be responsible for delivering outstanding customer service, ensuring a Judgement Free environment, and promoting a healthy lifestyle. Your duties will include greeting members, answering phone calls, checking in...

  • Customer Service

    3 weeks ago

    Maumee, United States The Advance Group Full time

    Are you organized, detail-oriented, and passionate about providing excellent customer service? The Advance Group is currently seeking a Customer Service Representative for a Corrugated Manufacturer located in Maumee, OH. The ideal candidate will have Customer Service, Retail, Staffing, Customer, Service

  • Customer Service Representative Part Time

    3 weeks ago

    Maumee, Ohio, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.Key ResponsibilitiesProvide...

  • Customer Service Liaison

    2 weeks ago

    Maumee, Ohio, United States Barnes Group Full time

    Customer Service Representative OpportunityAn exciting opportunity exists at Barnes Group for a Customer Service Representative in its Force and Motion Control SBU, Maumee, OH.Key Responsibilities:Preparation and review of AS-Raymond solicitationsFlow down of all solicitations to customersProviding exceptional customer serviceCollaboration with Service...

  • Customer Service Representative

    1 month ago

    Maumee, Ohio, United States PCRK Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at PCRK Group. As a Front Desk Sales Associate, you will play a critical role in driving sales growth, providing exceptional customer service, and contributing to the overall success of our business.Key ResponsibilitiesDrive Sales Growth: Utilize...

  • Customer Service Representative

    1 week ago

    Maumee, Ohio, United States PCRK Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team at PCRK Group. As a Front Desk Sales Associate, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesDrive membership sales and member retention through proactive outreach and...

  • Customer Service Liaison

    3 weeks ago

    Maumee, Ohio, United States Barnes Group Full time

    Customer Service Representative OpportunityBarnes Group is seeking a highly skilled Customer Service Representative to join its Force and Motion Control SBU in Maumee, OH.Key Responsibilities:Prepare and review AS-Raymond solicitationsProvide exceptional customer service and supportCollaborate with cross-functional teams to drive business...

  • Customer Service Liaison

    4 weeks ago

    Maumee, Ohio, United States Zatkoff Seals & Packings Full time

    {"Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Zatkoff Seals & Packings. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers and Technical Sales Representatives.**Key Responsibilities:*** Provide timely and effective support to customers via...