See more Collapse

IT Unified Communications Engineer

2 months ago

Santa Clara, United States Diverse Lynx Full time

The Role:

As a key member of the Collaboration and Video Support Team, you will help design, implement, and provide support for collaboration services and infrastructure. Including Cisco, Microsoft Teams, Poly, Zoom, and other unified communications technology with a strong focus on video conferencing technology. Working directly with multiple AMD teams and vendors to identify and resolve challenges within the AMD video support team. This is a great opportunity to liaison with other technical teams to provide technical and tactical solutions to address future needs for both on-premise and remote conferencing technology.

THE PERSON:

This person will need to have a broad scope of skills and experience to understand current and future video conferencing and unified communications challenges and seek innovative ways to solve them. As technology is constantly changing, the candidate must have the ability to adapt to change in this diverse and fast paced environment. You will have excellent communication skills, both oral and written. You must be results driven and determined to drive issues to resolution. You will be a team player, organized, responsible and a highly detailed problem solver

Key Responsibilities:

  • Install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
  • Working knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Poly Cloud CVI, Microsoft Teams Rooms, and Poly Endpoints.
  • Understanding and troubleshooting Crestron, Bi-Amp, Extron, 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio devices, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
  • Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.
  • Schedule, setup, and disconnect video conferences for internal and external meetings.
  • Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
  • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
  • Follow defined processes and ensure that the processes are adhered to by the team.
  • Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.
  • Maintain currency and provide recommendations for new technologies.
  • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
  • Process service requests within the Video and Event Services area.
  • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
  • Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
  • Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
  • Create internal and end-user documentation for supported architecture and operations.
  • Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
  • Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
  • Conduct equipment audits, as necessary.
  • Must be a self-starter with the ability to work independently and as part of a team.
  • Manage multiple deadlines and prioritize projects accordingly.
  • Mentoring/Training team members.
  • Extensive experience with MS Office including Visio.
Preferred Experience:
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • Typically has 5 to 7 years of related work experience.
  • Experienced in A/V Design, budget, and project management.
  • Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, and other industry-standard meeting platforms.
  • Basic understanding of networking and network protocols.
  • Understanding of eCDN management and other enterprise video collaboration products and services.


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

We have other current jobs related to this field that you can find below

  • Senior Unified Communication and Collaboration Engineer

    1 day ago

    Santa Clara, United States NVIDIA Full time

    You will be part of the UCC team comprise of dynamic individuals performing telecom and networking-related operational support, administration, compliance and configuration. Contribute and drives design and implementation of enterprise telephony, collaboration, voice, video, webcast and mobility infrastructure. This position requires advanced knowledge of...

  • Network/Systems Engineer

    1 day ago

    Santa Clara, United States IT Management Corp. dba 101 VOICE Full time

    Job DescriptionThe Network Engineer position provides IT infrastructure engineering for Network and infrastructure projects including but not limited to: upgrades move adds changes, troubleshooting, relocation, and migrations.Essential FunctionsAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional...

  • Technical Support Engineer

    5 days ago

    Santa Clara, United States Smartwork IT Services Full time

    Job DescriptionJob DescriptionJob Title: Technical Support Engineer - Service ManagementJob Type : Contract Onsite HybridLocation: Santa Clara, CADuaration : 8 MonthsJob Description:Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving...

  • Child Development Instructional Associate

    7 hours ago

    Santa Clara, United States Santa Clara Unified School District Full time

    Job DescriptionAbout the EmployerWelcome to Santa Clara Unified School District! Thank you for your interest in Santa Clara Unified School District. Our employees work together to support graduates who are resilient, future-ready, lifelong learners who think critically, solve problems collaboratively, and are prepared to thrive in a global society....

  • Child Development Instructional Associate

    8 hours ago

    Santa Clara, United States Santa Clara Unified School District Full time

    Job DescriptionAbout the EmployerWelcome to Santa Clara Unified School District! Thank you for your interest in Santa Clara Unified School District. Our employees work together to support graduates who are resilient, future-ready, lifelong learners who think critically, solve problems collaboratively, and are prepared to thrive in a global society....

  • Software Test Engineer

    1 month ago

    Santa Clara, United States Vision It US Full time

    Job DescriptionJob DescriptionOne of our Santa Clara clients is looking to add a Software Test Engineer to their growing team. As the Software Test Engineer you will execute test cases and protocols to verify software functionality, using numerous testing methods including functional, integration, and system testing. We are looking for someone who is...

  • DevSecOps Engineer

    6 hours ago

    Santa Clara, United States Smartwork IT Services Full time

    Job DescriptionJob DescriptionJob Title : DevSecOps EngineerLocation: Santa Clara, CA locals preferred but Open to REMOTERemote Position - Prefer Candidates Located in the East CoastJob Description :We are seeking a highly motivated professional with experience in Security and Privacy to join our dynamic team. As a PSPO DevSecOps Engineer, you will help with...

  • Senior Integration Engineer

    2 months ago

    Santa Clara, United States NVIDIA Full time

    NVIDIA is hiring a Senior Integration Engineer with an emphasis to develop and scale Enterprise Integration and API platforms. We are building a developer-focused Unified Integration framework for flawless system/application connectivity to enable much of self-service with a focus on datasets for AI application development. Together, we will advance NVIDIA's...

  • Design Verification Engineer

    7 days ago

    Santa Clara, United States VRK IT Vision Inc Full time

    Job DescriptionJob DescriptionRole: Design Verification Engineer Work Location: Santa Clara, CA Duration: Possible 3 Month CTHUVM/OVM/SystemVerilog/Python/C/C++ JOB DESCRIPTION: Responsibilities: Architect and Create verification environments using System-Verilog and Universal verification methodology-UVM IPs and SoCs with embedded CPUs and analog...

  • GCC Compiler Engineer

    3 weeks ago

    Santa Clara, United States Tenstorrent Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...

  • Staff Software Engineer, Compilers

    1 week ago

    Santa Clara, California, United States Tenstorrent Inc. Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...

  • IT Infrastructure Software Engineer

    2 months ago

    Santa Clara, United States NVIDIA Full time

    Join NVIDIA IT, where we are on a mission to building and delivering world-class platforms to optimize NVIDIA's IT infrastructure operations, encompassing IT asset management, configuration management, monitoring, logging, and incident management. Our platform ecosystem combines open-source tools, vendor products, and in-house innovations, with our ultimate...

  • Senior Software Engineer, GPU Communications and Networking

    1 month ago

    Santa Clara, California, United States Nvidia Full time

    Senior Software Engineer, GPU Communications and NetworkinglocationsUS, CA, Santa Claratime typeFull timejob requisition idJR1972306NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of...

  • Senior Software Engineer, GPU Communications and Networking

    1 month ago

    Santa Clara, United States Nvidia Full time

    Senior Software Engineer, GPU Communications and NetworkinglocationsUS, CA, Santa Claratime typeFull timejob requisition idJR1972306NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of...

  • Staff Field Application Engineer

    1 day ago

    Santa Clara, United States Tenstorrent Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...

  • Senior Data Engineer

    2 months ago

    Santa Clara, United States PDF Solutions Full time

    Overview PDF was recognized by Forbes as one of America's Best Small Employers for 2023. This ranking highlights only 300 companies out of 10,000+ that were considered in the Forbes nationwide analysis and PDF solutions ranked 55! The results are based on an employee satisfaction survey as well as a social listening analysis of employee feedback conducted by...

  • Software Engineering Manager

    1 month ago

    Santa Clara, United States Nvidia Full time

    Software Engineering Manager - GPU Communications LibrarieslocationsUS, CA, Santa Claratime typeFull timejob requisition idJR1980109We are the GPU Communications Libraries and Networking team at NVIDIA. We deliver communication libraries like NCCL, NVSHMEM, UCX for Deep Learning and HPC. DL and HPC applications have a huge compute demand already and run on...

  • CPU RTL Engineer, Shared Cache

    2 months ago

    Santa Clara, United States Tenstorrent Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...

  • Staff Field Application Engineer, Computer Systems and Hardware

    1 month ago

    Santa Clara, California, United States Tenstorrent Inc. Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...

  • Senior Physical Design Engineer

    2 months ago

    Santa Clara, United States Tenstorrent Full time

    Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high...