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Training Lead

4 months ago

Clara City, United States Minnesota Bankers Association Full time

The Training Lead will assist the Training Manager with designing, developing, tracking, and implementing effective employee training to produce a more efficient and effective workforce. This position will perform a wide variety of duties, including but not limited to, employee training and education, which includes training of new employees and refresher training for existing employees to ensure they have the knowledge and proficiency to service our customers. The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set. To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Assist and support in the development and implementation of both training and education curriculum for new employees. This position will assist with refresher training for existing employees to ensure their knowledge and proficiency as they prepare to serve our customers. The Training Lead will assist and support the design and development of training reference materials and the scheduling and execution of the new and existing employee training curriculum. Assist and support in the development, documentation, and implementation of standardized processes and procedures for organizational wide for accuracy and consistency purposes. Assist and support in the training and education assistance and support to ensure employees are properly trained in core system features and functionality. Assist and support in the development of critical operations-wide policies, procedures, and resource materials for employee reference and use, including training and development support and backup. This position includes assisting and supporting in the design and development of format and content of materials and supporting documentation. The Training Lead will function as liaison between multiple functional areas by periodically shadowing, reviewing, and observing employee use of workflow management tools and procedures to ensure accuracy. Generate and compile reports as assigned and requested. Excellent organizer who knows how to prioritize and execute tasks in accordance with timelines. Cultivates strong relationships with branch personnel and vendors to ensure the delivery of high-quality service, on-going communication needs and operational consistency. Stay up to date on all applicable laws and regulations pertaining to job duties and responsibilities and work with branch personnel to ensure compliance. All employees are expected to exemplify and follow our core values. Regular attendance and punctuality when reporting to work. Travel for trade and industry schools and seminars as needed. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures. Perform other duties as assigned and requested. Education & Experience

Required - High School diploma or GED. Required - Three to five years of Banking, or equivalent experience. Required - Continuing Education to maintain job knowledge and expertise. Preferred - Three to Five years of customer service-related experience. Preferred - Proficiency in Microsoft Office Suites. About

Citizens Alliance Bank is a community bank that continues to grow and expand in each of our market areas. We employ hardworking employees that we encourage to build and maintain relationships with our current and prospective customers. Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes. Citizens Alliance Bank prides itself on its core values, which are humility, respect, genuine care for others, finds a way, effort, and owning it.

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