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Customer Service Representative
2 months ago
Russell Tobins client, a leading commercial bank is urgently seeking a Customer Service Banker to work in Tempe, AZ
The Customer Service Banker is the primary contact for banking customers utilizing Client’s Treasury Management, depository and loan services.
Apply Now
Employment Type: Contract/Hybrid
Location: Tempe, AZ
Pay rate: $21-$25/hr, DOE
Responsibilities:
- Service customers phone and email inquiries.
- Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
- Assist customers with their deposit and loan questions.
- Maintain appropriate technical understanding of bank systems.
- Regularly attend trainings to support/expend knowledge base.
- Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors.
- Identifies products and services that meet customers needs.
Requirements:
- Associate degree, or equivalent work experience
- Three to five years of experience in financial services industry
- Outstanding customer service and problem resolution skills
- Proficient computer skills, especially Microsoft office applications
Nice to have:
- Experience with department-specific systems
- Advanced knowledge of departmental and bank products and services
- Technical support and/or cobrowse skills
- Preferred understanding of digital capabilities with experience in Information Technology environment
- Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
