On-Call Service Maintenance

2 months ago

East Lansing, United States Michigan State University Full time
Posting Details

Position Information

RHS Job Title
On-Call Service Maintenance

Job Description

Rate per hour worked: $14
Part time position with MSU Starbucks
•Creates personalized experiences for customers by demonstrating knowledge of our coffee, products and offers
•Proudly develops expertise in their craft while diligently maintaining equipment and the store environment
•Contributes to the success of the team and supports others to do their best work

Job Duties:Be Committed to Customers
•Follows our customer service commitment (smiling, offering a friendly greeting, learning customers' names and orders, assuming the best in others, saying thank you) in each interaction
•Actively seeks to recognize, include, appreciate, support and delight our customers
•Uses operational tools (e.g., Beverage and Food cards, Now Brewing) and training to develop coffee/product knowledge and helps customers find their favorites
•Connects customers with events and offers by staying informed about relevant information (Now Brewing, Weekly Update, training)
•Accurately rings customer orders and follows proper cash handling procedures
•Follows the LATTE model to restore the Starbucks Experience when things don't go as planned

Be Focused on Quality
•Works in assigned positions and uses appropriate routines
•Crafts and serves only the highest quality products
•Continually hones their craft through learning and practice
•Ensures food and merchandise is visually appealing, stocked and signed appropriately
•Completes responsibilities on station cards and Clean Plays to keep the equipment and store environment clean, safe and ready for customers

Be Dedicated to Each Other
•Follows our standard work methods and guidelines to work together effectively
•Helps create an environment of warmth and belonging
•Seeks opportunities to recognize, include, appreciate, support and delight fellow baristas
•Follows established policies and guidelines •Communicates important information to the store leader(s) and the team in a timely manner
•Checks in with the Play Caller to ensure that they have the information they need for each shift

Transferable Skills
•Active Listening
•Punctuality
•Interpersonal Skills
•Task Prioritization
•Troubleshooting

Required Qualifications
•Demonstrated commitment to outstanding customer service
•Must be able to complete tasks in a timely manner with minimal supervision
•Must be positive and respectful, especially when working with a diverse population
•Be able to work nights, early mornings
•Available to attend an on-boarding training session and monthly all staff meetings

Preferred Qualifications

Previous barista, cash handling, customer service, and/or food service experience

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Physical Demands
•Must be able to move up to 10 pounds and stand for long periods of time

Work Hours

Be able to work 15-20 hours per week

Able to work a "consistent schedule"
Have availability Sunday-Saturday 8am-5pm. Hours of operation subject to changeWeekends and later shifts past 5:00pm are possible depending on operational needs and special events

Work Location
Starbucks (Loc)

Posting Detail Information

Posting Number
20161549P

Open Date
07/01/2024

Close Date
12/13/2024

Open Until Filled
No

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