Service Manager

4 weeks ago

Charleston, United States Engineered Transportation International Full time

** Service Manager**

**Job Category****:** Service **Requisition Number****:** SERVI002244 Showing 1 location **Job Details**

**Description**

**POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

**JOB RESPONSIBILITIES:**

**Goal Achievement:**

Performance will be measured in accordance with the degree of achievement against annually set goals in the following areas:

Service revenue

Controls with unbillable hours

Service Gross Margin

Net profit

In order to meet or exceed these goals, the Service Manager must fulfill specific responsibilities on a day to day, week to week, and month to month basis.

**General Sales Responsibilities:**

Maintain good customer relationships and high level of service.

Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.

Understand and direct service quoting and price tracking against competitors prices.

Actively participate in promotional activities.

**Inside Sales Responsibilities:**

Maintain minimum hours defined by Branch Manager with proper staffing.

Maintain both indoor and outdoor facilities in clean and neat condition.

Work with Technician staff regularly to understand their strengths, weaknesses and needs for development and with the Administrative staff to understand customer requirements and satisfaction with the branch service and support.

Develop relationships with customers and outside sales staff that will help you to identify new and expand existing business.

**Shop Responsibilities:**

Oversee the open order aging report ensuring final invoices are presented timely with every repair.

Oversee the scheduling and work flow through the shop.

Tight controls over unbillable hours

Ensure employees are qualified to perform the work being assigned.

Evaluate employees skills and recommend training as required.

Review and present requisitions when additional tooling is required.

**Supervision:**

Supervise and evaluate inside sales support and technician service staff and insure proper training.

Delegate workloads and actively support growth.

Maintain appropriate departmental staffing in balance with branches requirements.

Advise and assist in the hiring process for branch inside staff.

Conduct performance evaluations annually or as required for branch inside staff.

**Safety:**

Maintain a safe working environment and schedule appropriate safety training.

Organize and lead the shop safety program.

**Administration:**

Manage and approve overtime for hourly employees.

Ensure that appropriate branch personnel see and understand all memos, parts, service, and safety notices on a timely basis.

**General Responsibilities:**

Ensure that personnel maintain a professional appearance and are dressed in company uniform.

Develop and maintain a high level of product knowledge within your staff.

Know and enforce company policies and procedures.

Provide daily reporting and all other duties assigned by the Branch Manager.

**QUALIFICATIONS:**

**Knowledge:**

Knowledge of business and management principles involved in strategic planning, leadership, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer services. Must be an outstanding leader.

**Experience:**

5+ years of demonstrated successful management.

5 years experience in parts, fleets, and tank trailer service/repair preferred.

Degree in Operations Management or other business-related discipline is preferred.

**Skills/Aptitude:**

Must have excellent oral and written communication and interpersonal skills.

Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and have strong decision-making, problem solving and time management skills.

Must be ethical in all job related activities.

**Working Conditions:**

While performing the duties of this job, the employee is regularly required to sit at a desk, talk and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Exposure to shop elements such as noise, dust, odors and fumes. This position requires limited travel, with overnights possibly required based on the needs of the company.

**Level:**

Position works under general supervision within company policies. Employee exercises a high degree of discretion and independent judgment in the performance of daily routines. Employee is expected to provide counsel to senior management in areas of personal expertise.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Service Manager

    3 weeks ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC (Polar Service Centers) provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the...

  • Service Manager

    2 months ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC (Polar Service Centers) provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the...

  • Service Manager

    5 days ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC (Polar Service Centers) provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the...

  • Sales and Service Coordinator

    4 weeks ago

    Charleston, United States Service Experts Full time

    Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: Location Name: Pardee Service Experts Heating and Air Location Address: 1952 Belgrade Ave. Charleston, SC 29407Pay: $18.00 - $23.00 an hour DOE Join the team of experts and realize your...

  • Commercial HVAC Service Manager

    5 days ago

    Charleston, United States Total Comfort Service Center Inc Full time

    Job DescriptionJob DescriptionSUMMARY Total Comfort Solutions is actively looking for a Commercial HVAC Service Manager to join a great team. You will achieve or exceed departmental objectives through leadership and management of staff while meeting contractual commitments to clients in a timely, high-quality manner. PRIMARY RESPONSIBILITIES Gross Profit...

  • Service Center Lead

    1 month ago

    Charleston, United States Johnson Service Group Full time

    Johnson Service Group, a nationally recognized staffing firm, is targeting a Service Center Lead for our industrial manufacturing client, local to the Charleston, WV area. The incumbent would be responsible for performing installations, repairs, troubleshooting and PM on electrical distribution equipment, while having oversight of the shop...

  • Service Center Lead

    3 weeks ago

    Charleston, United States Johnson Service Group Full time

    Johnson Service Group, a nationally recognized staffing firm, is targeting a Service Center Lead for our industrial manufacturing client, local to the Charleston, WV area. The incumbent would be responsible for performing installations, repairs, troubleshooting and PM on electrical distribution equipment, while having oversight of the shop...

  • Service Manager

    2 weeks ago

    Charleston, United States St. Barts Yachts Full time

    **Position Overview**: We are seeking a dynamic and experienced Service Manager to join our team and oversee the service department of our yacht dealership. The Service Manager will play a crucial role in ensuring the highest level of satisfaction for our clients by managing all aspects of service and maintenance operations. **Key...

  • Pest Management Professional

    1 week ago

    Charleston, United States Terminix Service, Inc. Full time

    **Terminix Service, Inc. of Charleston, SC** is looking to hire a **full-time Pest Management Professional **to manage an established pest control route by selling services to both new and current customers, scheduling appointments, conducting home inspections, and performing pest control services. Are you looking for **more than a job**? Do you want to...

  • Pest Management Professional

    4 weeks ago

    Charleston, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service, Inc. of Wando, SC is looking to hire a full-time Pest Management Professional to manage an established pest control route by selling services to both new and current customers, scheduling appointments, conducting home inspections, and performing pest control services. Are you looking for more than a job? Do you...

  • Pest Management Professional

    4 weeks ago

    Charleston, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service, Inc. of Charleston, SC is looking to hire a full-time Pest Management Professional to manage an established pest control route by selling services to both new and current customers, scheduling appointments, conducting home inspections, and performing pest control services. Are you looking for more than a job?...

  • Pest Management Professional

    3 weeks ago

    Charleston, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service, Inc. of Wando, SC is looking to hire a full-time Pest Management Professional to manage an established pest control route by selling services to both new and current customers, scheduling appointments, conducting home inspections, and performing pest control services. Are you looking for more than a job? Do you...

  • Pest Management Professional

    3 weeks ago

    Charleston, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service, Inc. of Charleston, SC is looking to hire a full-time Pest Management Professional to manage an established pest control route by selling services to both new and current customers, scheduling appointments, conducting home inspections, and performing pest control services. Are you looking for more than a job?...

  • Service Manager

    3 weeks ago

    Charleston, United States Cross Technologies Inc. Full time

    Job DescriptionJob DescriptionJob Summary: The Service Manager is responsible for managing the day-to-day operations at our accredited lab. This position has full P&L responsibility for the facility and manages a team of Service Technicians and Coordinators. The Service Manager is authorized to perform competency observations of their staff. In this...

  • Service Supervisor

    2 months ago

    North Charleston, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionPSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections. With the nation’s largest network of parts and service facilities, the industry’s premier parts...

  • HVAC Service Technician

    4 weeks ago

    Charleston, United States Pardee - Service Experts Full time

    OverviewWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Top Pay for...

  • HVAC Service Technician

    3 weeks ago

    Charleston, United States Pardee - Service Experts Full time

    OverviewWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Top Pay for...

  • Garage Door Sales and Service Technician

    2 months ago

    Charleston, United States Precision Door Service Full time

    Are you an eager self-starter that loves to troubleshoot and fix things?Are you looking for a career where you can advance quickly and have control over your income?As a Garage Door Technician at Precision Garage Door Service, you’ll receive training so that you can be up and running quickly with your own company vehicle and stream of customers. We will...

  • Garage Door Sales and Service Technician

    3 weeks ago

    Charleston, United States Precision Door Service Full time

    Are you an eager self-starter that loves to troubleshoot and fix things?Are you looking for a career where you can advance quickly and have control over your income?As a Garage Door Technician at Precision Garage Door Service, you’ll receive training so that you can be up and running quickly with your own company vehicle and stream of customers. We will...

  • Service Manager

    10 hours ago

    Charleston, United States Monument Real Estate Services Full time

    We are currently seeking a highly skilled and experienced individual to join our team as an Maintenance Supervisor. As the Maintenance Supervisor, you will be responsible for overseeing the maintenance and service operations of our apartment community, ensuring the highest level of resident satisfaction and property upkeep. If you have a strong technical...