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Service Manager

4 months ago

Charleston, United States St. Barts Yachts Full time

**Position Overview**:
We are seeking a dynamic and experienced Service Manager to join our team and oversee the service department of our yacht dealership. The Service Manager will play a crucial role in ensuring the highest level of satisfaction for our clients by managing all aspects of service and maintenance operations.

**Key Responsibilities**:
Service Department Management:

- Lead, mentor, and motivate a team of service technicians, coordinators, and support staff.
- Develop and implement strategies to increase department efficiency and productivity.
- Oversee scheduling and workload distribution to meet service deadlines and client expectations.
- Maintain a safe and compliant work environment in accordance with industry standards and regulations.

Maintenance and Repairs:

- Coordinate and supervise all aspects of yacht maintenance, repairs, and refits.
- Work with clients, vendors, and subcontractors to ensure timely completion of service requests and projects.
- Conduct quality assurance inspections to uphold the highest standards of craftsmanship and attention to detail.
- Manage service budgets, track expenses, and identify opportunities for cost savings without compromising quality.

Client Relationship Management:

- Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions.
- Build and maintain strong relationships with clients through proactive communication and exceptional service delivery.
- Address client concerns and resolve issues promptly to ensure customer satisfaction and retention.
- Identify opportunities to upsell additional services and cultivate repeat business.

Process Improvement and Innovation:

- Continuously assess existing service processes and identify areas for improvement.
- Implement innovative solutions to enhance service delivery, streamline workflows, and drive operational excellence.
- Identify industry trends, technology advancements, and best practices to remain competitive and innovative in the market.

Qualifications:

- Proven experience in marine service management or a similar role within the marine industry.
- Strong technical knowledge of maritime systems, maintenance procedures, and repair techniques.
- Excellent leadership, communication, and interpersonal skills.
- Ability to multitask, prioritize tasks, and work efficiently under pressure.
- Valid driver's license and willingness to travel as needed.

Compensation based on qualifications and experience.

Pay: $55,000.00 - $70,000.00 per year

**Benefits**:

- Health insurance
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

License/Certification:

- Driver's License (required)

Ability to Commute:

- Charleston, SC 29401 (required)

Ability to Relocate:

- Charleston, SC 29401: Relocate before starting work (required)

Work Location: In person