Senior Practice Manager

2 weeks ago

Lebanon, United States Mercy Full time
Mercy Clinic Lebanon Family Medicine

full time, 40 hours per week

Overview:

The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

Job Description:
  • Supervision of caregivers to deliver superior patient experience, caregiver engagement, and patient outcomes
    • Select and supervise support staff.
    • Arrange for role-based training.
    • Provide practice-level orientation.
    • Oversee staffing performance and functions.
    • Complete and deliver annual performance reviews.
    • Coordinate caregiver engagement plans
  • Overall coordination and leadership of Patient Experience goals and action plans including service recovery within the practice.
  • Manage provider appointment schedules and staffing to provide patients with access to their care team.
  • Communicate regularly with physicians, APP's, and Caregivers
    • Connect physicians, APP's, and staff with resources such as training, peer support, references etc., as needed to achieve value-based outcomes goals.
    • Collaborate with providers and other leaders to achieve growth and productivity goals.
  • Monitor and manage department financials including visit volumes, insurance denials and prior authorizations.
  • Monitors and analyzes key performance metrics to identify areas for improvement and implement solutions.
  • Other duties as assigned.
Qualifications:
  • Education:
    • High school diploma or equivalent
    • Education may be considered in lieu of experience
    • Bachelor's degree preferred
  • Experience:
    • 5 years of healthcare or supervisor experience unless preferred education is met
  • Skills, Knowledge Abilities:
    • Leadership: Ability to inspire and motivate caregivers to achieve practice goals.
    • Problem-solving: Capacity to identify issues and implement effective solutions.
    • Communication: Clear and concise verbal and written communication skills.
    • Teamwork: Ability to collaborate with physicians, caregivers, and other stakeholders.
    • Time Management: Efficiently prioritize tasks and manage competing priorities.
    • Adaptability: Flexibility to adjust to changing priorities and environments.


We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

senior, practice manager, healthcare leadership, leader, manager, director, clinic manager, supervisor

EEO/AA/Minorities/Females/Disabled/Veterans

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