Client Relationship Manager

2 weeks ago


Louisville, United States CareerBuilder Full time

The Client Relationship Manager is responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the clients business.

What youll do:
High-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship

Works to grow the client relationship by identifying new business opportunities

Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the clients business

What experience you need:
Bachelor's degree in communications, education, or related field, or equivalent experience

4+ years client facing sales experience

What could set you apart:
Executive presence, ability to present to large groups

Experience working with companies focusing on data driven solutions

Strong organizational and customer management skills

Experience with SaaS

Proven willingness and ability to assume ownership of accounts

Proven willingness and ability to make positive contributions in a team environment

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