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Entry Level Customer Service Assistant

1 month ago

Orlando, United States Connexa Worx Full time

We are seeking a friendly and motivated individual to join our team as an Entry Level Customer Service Assistant. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This is an excellent opportunity to start your career in customer service and gain valuable experience in a fast-paced and dynamic environment.

Full time

Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
  • Provide accurate and up-to-date product information to customers.
  • Process customer orders and ensure they are fulfilled accurately and on time.
  • Update customer records in our database with relevant information.
  • Generate reports to track customer interactions and identify areas for improvement.
  • Collaborate with other departments, such as sales and marketing, to address customer needs and concerns.
Qualifications:
  • High school diploma or equivalent.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple tasks simultaneously and meet deadlines.
  • Proficiency in using Microsoft Office applications.
  • Experience in a customer service role is a plus but not required.
  • Willingness to learn and adapt to new technologies and processes.
  • Ability to work well in a team-oriented environment.
Benefits:
  • Competitive weekly salary, commensurate with experience and qualifications.
  • Comprehensive benefits package including health insurance, dental coverage, and retirement plans.
  • Paid time off and holidays.
  • Opportunities for professional development and growth within the company.