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Application Support Engineer
4 months ago
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Application Support Engineer
Location : Waltham, MA | Hybrid
Get To Know The Team :
The Application Support Engineer will be part of the Development Team, which is an integral part of the larger, global Professional Services team. The development team is responsible for delivery, testing, maintenance, and support of Professional Services solutions in conjunction with the Professional Services Operations team and Professional Services Solutions team.
The Professional Services team is responsible for the delivery of client specific solutions leveraging the Intralinks Platform and Product Suites. The solutions delivered may include client specific projects or Use Case solutions created for future sales. The Professional Services team is comprised team members of varying roles and skillsets located throughout Asia, EMEA, and North America.
Why You Will Love It Here
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more
What You Will Get To Do:
Technical Support: Provide advanced technical support to customers using our applications, addressing inquiries, troubleshooting issues, and resolving complex technical challenges promptly and effectively.
System Monitoring: Monitor the health and performance of our applications and associated infrastructure to identify and resolve potential issues before they impact customers.
Incident Management: Manage and prioritize incidents, working closely with cross-functional teams to ensure timely resolution and minimize service disruptions.
Infrastructure Management: Collaborate with our DevOps and infrastructure teams to maintain and optimize the infrastructure supporting our applications, ensuring high availability and scalability.
Documentation: Create and maintain documentation, knowledge base articles, and support materials to empower customers with self-help resources and assist other team members.
Customer Communication: Communicate effectively with customers, providing regular updates on the status of their issues and ensuring a high level of customer satisfaction.
Continuous Improvement: Identify areas for process improvement, automation, and optimization to enhance the efficiency and effectiveness of our application support operations.
What You Will Bring:
Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
Proven experience as an Application Support Engineer, preferably with a focus on supporting SaaS applications.
Strong technical skills in cloud technologies (e.g., AWS, Azure, Google Cloud), web services, databases, and network troubleshooting.
Proficiency in incident management and using ticketing systems (e.g., JIRA, ServiceNow).
Excellent problem-solving and analytical skills with a keen attention to detail.
Strong communication skills, both verbal and written, with the ability to interact effectively with technical and non-technical stakeholders.
Familiarity with ITIL or other IT service management frameworks is a plus.
Certifications related to cloud platforms or SaaS support are advantageous.
Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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