Applications Customer Support Specialist

4 weeks ago

Richmond, United States InfoStructures Full time

Applications Customer Support Specialist

**Applications Customer Support Specialist** **Company** **InfoStructures, Inc.**

**Job Details** **Who we are:** InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in peoples lives. We are seeking an energetic, highly-motivated, qualified Applications Specialist to support a dynamic Federal customer environment in Herndon, VA. **Characteristics we seek:** *

A commitment to perpetual learning and professional development, including learning various customer-facing applications and developing expertise in the usage, administration, procedures and vagaries thereof. * High energy, initiative, and motivation to be fully engaged. * OUTSTANDING oral (in person/phone) and written customer service skills, including an ability to deal with people at various levels, from technician to executive * Strong ability to build relationships with clients, co-workers and management **What experience you need:** * One year plus (1+) real world experience providing application support * Knowledge of Windows desktop operating system * Knowledge and experience working with ServiceNow service desk ticketing **Desirable training/certifications:** * Bachelors Degree **What you will do:** You will provide escalation support for a suite of commercial (IBM Tririga, Resolver, Tableau software) and custom-written applications. This will include the following: * Provide users applications support for helpdesk tickets escalated to you; if needed, triage and collect more information before escalating to a project manager * Aid IT project managers in

troubleshooting, operations, testing, and implementation of these applications * Follow-up on open tickets with users after a change has been completed to see if their issues have been resolved. Follow-up with project managers on open tickets in their queues * Create PDFs/forms, and email templates * Self-train on said applications * Participate in and scribe project management meetings * Complete other duties as assigned **Clearance Requirements** Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred. **Where you will do it** You will work primarily in one location in Herndon, VA. Some telework may also be incorporated. **Vaccination status** As a credentialed Federal contractor, you are subject to the Executive Order requiring Covid vaccination. InfoStructures is an Equal Opportunity Employer. 2021-11-15

Code

INI-000017

Type

Full-Time

City, State

Herndon , Virginia

Country

United States

#J-18808-Ljbffr

  • IT Support Specialist Level 2

    2 days ago

    Richmond, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Richmond, Virginia, United StatesJob DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...

  • IT Support Specialist Level 2

    1 day ago

    Richmond, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Richmond, Virginia, United StatesJob DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...

  • IT Support Specialist Level 2

    2 days ago

    Richmond, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Richmond, Virginia, United StatesJob DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...

  • Support Specialist

    7 days ago

    Richmond, United States Virginia Commonwealth University Full time

    Position SummaryThe support specialist is the first point of contact for customers (students, faculty, staff, affiliates, parents, etc.) seeking solutions for their incidents and service requests via phone, email or at the walk-up counter. By asking appropriate questions, using personal experience, technical knowledge, service desk knowledge base,...

  • Customer Support Representative

    12 hours ago

    Richmond, United States Petal Card Inc Full time

    **Customer Support Representative** Richmond, VA / Operations - Richmond, VA / Full-Time **The Petal mission** Petals mission is to bring financial opportunity and innovation to everyone. We're pioneering a new approach to credit, enabling Petal Card applicants to leverage their banking history, in addition to their credit history, to establish their...

  • Support Specialist

    7 days ago

    Richmond, United States Crescens Full time

    Job Title: Support Specialist Location: Richmond VA Duration: 11+months Type: ContractNote : Local Richmond, VA candidates ONLY Candidates will work ONSITE in the Governor's Office daily 8:30am - 5pm, NO exceptions Candidates MUST dress professionally daily Candidates are responsible for their own parking Job Description: Client is seeking contract IT...

  • Customer Account Specialist

    7 days ago

    Richmond, United States Rose International Full time

    Date Posted: 04/09/2024 Hiring Organization: Rose International Position Number: 461988 Job Title: Customer Account Specialist Job Location: Richmond, VA, USA, 23231 Work Model: Hybrid Shift: Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm. Employment Type: Temporary Estimated Duration (In months): 13 Min Hourly...

  • Customer Account Specialist

    4 weeks ago

    Richmond, United States Rose International Full time

    Date Posted: 04/09/2024 Hiring Organization: Rose International Position Number: 461988 Job Title: Customer Account Specialist Job Location: Richmond, VA, USA, 23231 Work Model: Hybrid Shift: Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm. Employment Type: Temporary Estimated Duration (In months): 13 Min Hourly...

  • Partner Support Specialist

    1 week ago

    Richmond, United States Ascend Learning Full time

    ** Partner Support Specialist - Sales Representative Virginia** **Job Category****:** Sales **Requisition Number****:** PARTN003884 Showing 1 location **Job Details** **Description** Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning...

  • Documentation Support Specialist

    5 days ago

    Richmond, United States Virginia Retirement System Full time

    **Title**: Documentation Support Specialist (Hourly) Hybrid Work Schedule **State Role Title**: Documentation Support Specialist (Hourly) Hybrid Work Schedule **Hiring Range**: $20.00-$22.00/Hour **Pay Band**: UG **Agency**: Virginia Retirement System **Location**:Richmond, VA **Agency Website**: varetire.org **Recruitment Type**: General Public -...

  • Clinical Support Specialist

    3 weeks ago

    Richmond, United States HealthReach Community Health Centers Full time

    Richmond Area Health Center is seeking a **Clinical Support Specialist** to join our active and friendly family practice. The Clinical Support Specialist supports the provider and nursing teams with administrative duties such as chart preparation, running reports, completing paperwork, and stocking rooms. This position provides back up for staff who answer...

  • Customer Experience Specialist

    1 week ago

    Richmond, United States Wavaam Full time

    Are you a people person?Do you love talking with others and helping when you can?Do you consider yourself computer savvy or ever brag about your communication skills?If any of these sounds like you, wed love to hear from you!Salem Church Products, a subsidiary of Salem Media Group, is searching for a Customer Experience Specialist to work on...

  • Sr Underwriting Support Specialist

    1 hour ago

    Richmond, United States Markel Full time

    Manage renewal business under the supervision of an Underwriter and move to writing new business - prepare analysis of exposure and present to Underwriter for signoff. Able to gather and review information on financial conditions, risk exposure, loss Support Specialist, Underwriting, Support, Specialist, Communications, Business Services, Information

  • Customer Experience Specialist

    1 week ago

    Richmond, United States Wavaam Full time

    Are you a people person? Do you love talking with others and helping when you can? Do you consider yourself computer savvy or ever brag about your communication skills? If any of these sounds like you, we’d love to hear from you! Salem Church Products, a subsidiary of Salem Media Group, is searching for a Customer Experience Specialist to work on...

  • IT Support Specialist Iii/ Gov's Office

    1 week ago

    Richmond, United States GS1 Consulting Full time

    **ALL interviews are conducted ONSITE The VITA/GOVs office is seeking contract IT Support Specialist III to work on technology projects, phones, laptops light networking at the Governor’s Office and to support the rest of the transition and support the administration. This position provides services to maintain and support daily IT operations and the...

  • Customer Support Specialist

    2 days ago

    Richmond, VA, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300...

  • IT Support Specialist I

    1 month ago

    Richmond, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: IT Support Specialist I (ONSITE)Location: Richmond, VADuration: 12+ MonthsJob Description:The Client is seeking contract IT Support Specialist I to work on technology projects, phones, laptops light networking and some audio visual at the Governor’s Office and to support the rest of the transition and support the...

  • IT Support Specialist I

    7 days ago

    Richmond, United States Serigor Inc Full time

    Job Title: IT Support Specialist I (ONSITE) Location: Richmond, VA Duration: 12+ Months Job Description: The Client is seeking contract IT Support Specialist I to work on technology projects, phones, laptops light networking and some audio visual at the Governor’s Office and to support the rest of the transition and support the administration. This...

  • Certified Peer Support Specialist, SOR3 Grant

    7 days ago

    Richmond, United States BAART Programs Full time

    Description Certified Peer Support Specialist, SOR 3 Hub and Spoke Grant The Certified Peer Support Specialist will follow best practices to provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance abuse problems. The Peer support Specialist by definition is a person in recovery who will utilize...

  • Business Process Consultant

    4 weeks ago

    Richmond, United States Novel Applications of Vital Information Full time

    Residency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Must have Active/Current Secret clearance and be able to obtain a TS/SCI clearance Time Type: Full-Time, Daytime Schedule - Remote Relocation Fees: No Travel : No Company Overview: NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security,...