Quality & Customer Service Data Analyst / Project Manager

2 weeks ago

Fountain Valley, United States Volt Full time

Start working the way you have imagined with a top automotive manufacturer

Volt is immediately hiring a Quality and Customer Feedback Data Analyst / Project Manager in Fountain Valley, CA.

As a Quality and Customer Feedback Data Analyst Project Manager you will:

  • Assist Sr Mgr in developing and updating weekly Voice of the Customer (VoC) reports
    • Identify emerging and recurring customer issues
    • Analyze survey verbatim comments
    • Quantify frequency/magnitude of issues
    • Calculate metrics
    • Coordinate contributions from the Quality and Customer Care departments
  • Assist Sr Mgr in the mapping of customer-facing education documents and videos with survey questions and response options
  • Assist the Quality & Customer Feedback team in the definition of Product Quality alerts
  • Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports
  • Scope of data and information includes customer feedback surveys (response data and questionnaires), and customer-facing education documents and videos
  • Clean, validate and join data sets to aid in data linkage, aggregation and analysis.
  • Maintain databases and workflows to support reporting and analysis
  • Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, and issues/errors are identified.
  • Complete miscellaneous tasks to assist in supporting the department needs
This is a full-time opportunity, long term temp for 6 months, with strong possibility of being extended and potential to go perm. It also offers the foot in the door of a top company known to hire on our talent.Hours are M-F from 8am- 5pm, position is hybrid working three days onsite and two days remote.

The ideal candidate will have:
  • Experience in data analytics / data analysis
  • Customer service centric - ability to communicate with cross functional teams
  • Advanced MS Excel skills; pivot tables, v look ups and formulas
  • Experience with Tableau preferred
  • Completed Bachelors degree in Statistics, Data Analytics, Computer Science or related field
  • Excellent oral and written communication skills.
  • Organized and detail oriented.
  • Ability to work with a variety of personalities.
Pay Rate: 35-40/hr

** Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 433440

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